Yesenia Fernandez
Seguin,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Manager
HR Block
Seguin
11.2022 - Current
- Managed client relationships to ensure high-quality service delivery.
- Oversaw tax preparation processes for multiple clients during peak season.
- Trained and mentored junior staff on compliance and tax regulations.
- Coordinated scheduling for client appointments and team meetings effectively.
- Resolved client inquiries and concerns promptly with professional communication.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Caregiver Attendant
Legacy Home Health Agency
San Antonio, Texas
09.2016 - Current
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Developed and maintained positive relationships with clients and their families.
Education
Associate of Arts - Paralegal Studies
Daymar College
KY 10.2020 - 05.2022
Seguin High School
Seguin, TxSkills
- Client relationship management
- Tax preparation
- Compliance training
- Budget monitoring
- Staff mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
HR Block
11.2022 - Current
Associate of Arts - Paralegal Studies
Daymar College
10.2020 - 05.2022
Caregiver Attendant
Legacy Home Health Agency
09.2016 - Current
Seguin High School