Yesenia Flores Adame
Sweet Grace Creations
SANANTONIO,TX
1
Language
18
years of professional experience
Dedicated baker with strong customer service skills, focusing on product quality and food safety. Proven ability to enhance customer satisfaction through innovative recipe development and efficient bakery operations.
Work History
Baker
8 Years 4 Months- Developed and refined recipes for a variety of baked goods, enhancing product quality and customer satisfaction.
- Oversaw daily bakery operations, ensuring high standards of product quality and customer service.
- Implemented new recipes and product lines based on market trends and customer feedback.
- Collaborated with vendors to negotiate pricing and secure high-quality ingredients for bakery operations.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Maintained cleanliness and hygiene in bakery premises.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Trained and mentored junior bakers, fostering skill development and teamwork within the kitchen.
- Oversaw inventory management, ensuring optimal stock levels of ingredients for efficient production processes.
McDonald's Manager
5 Years 11 Months- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on operational procedures, enhancing team productivity and performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations, providing feedback to improve employee engagement.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
McDonald's Crew Member
2 Years- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Trained new crew members on operational procedures and customer service best practices.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Prepared food items according to safety and quality standards, adhering to health regulations.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Implemented process improvements that enhanced speed of service during peak hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
Education
Associate of Arts - Business Administration And Management
Skills
Food safety
Inventory management
Stock rotation
Cake decorating
Holiday baking
Excellent math skills
Time management
Management
Product presentation
Pastry design
Seasonal baking
Mathematical proficiency
Attention to detail
Adaptive and creative
Bilingual
Reliable and responsible
Safety regulations
Team player
Languages
Spanish
Native or Bilingual
Timeline
Baker
Sweet Grace Creations
04.2018 - CurrentRead More
McDonald's Manager
McDonald's
06.2011 - 05.2017Read More
McDonald's Crew Member
McDonald's
03.2008 - 03.2010Read More
Northwest Vista College
Associate of Arts from Business Administration And Management
Read More