Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Fonseca

Berkeley,CA

Summary

Dynamic administrative professional with extensive experience at UC Davis, excelling in Salesforce management and project coordination. Proven track record in enhancing operational efficiency and supporting student success through effective calendar management and exceptional customer service. Adept at navigating complex university software, ensuring compliance, and fostering collaborative environments.

Overview

11
11
years of professional experience

Work History

Admin Support Specialist

Canal Alliance
San Rafael, CA
11.2024 - Current
  • Provides high-level administrative support to the Adult Education Senior Manager and team, ensuring smooth daily operations.
  • Coordinates the Digital Literacy Program, processing up to 80 student applications and tracking progress.
  • Advises and supports students through academic transitions, addressing class changes, personal and academic concerns, and fostering persistence and success.
  • Maintains accurate attendance records for up to 200 students using Salesforce; ensures timely data entry and reporting.
  • Enters up to 30 detailed student case notes weekly into Salesforce, documenting progress and outreach efforts.
  • Handles confidential student information and sensitive data with discretion and professionalism.
  • Organizes and maintains both electronic and physical filing systems using Salesforce and SharePoint for efficient document retrieval.
  • Manages special projects, including coordinating transcript requests, certificate distribution, and gift card pick-ups for up to 200 students.
  • Schedules appointments and coordinates team meetings; manages calendars and logistical arrangements.
  • Responds to incoming phone calls, emails, and in-person inquiries with professionalism and excellent customer service.
  • Prepares, proofreads, and distributes correspondence, reports, and presentations to support departmental communications.
  • Monitors and manages office supply inventory, placing orders and tracking deliveries to maintain operational readiness.

Records and Executive Analyst

UC Davis
Davis, CA
03.2024 - 06.2024
  • Coordinated logistics for departmental events with up to 50 staff attendees, managing catering, room reservations, and travel arrangements for off-campus participants.
  • Maintained and updated the departmental director’s electronic calendar, scheduling appointments, meetings, and tracking key deadlines.
  • Arranged comprehensive travel plans for the director, including flights, lodging, and processed expense reimbursements using SAP Concur.
  • Supported the Case Management team by processing up to 30 student referral forms weekly and conducting timely follow-up communications via email.
  • Processed up to 20 monthly expense reports for 17 staff members, ensuring accuracy and compliance through SAP Concur – Aggie Expense.
  • Managed full-cycle recruitment and onboarding for 6 new hires, including screening interviews, schedule coordination, and supporting successful candidate selection.
  • Facilitated bi-weekly cross-departmental meetings (e.g., Graduate Case Management), reserving rooms, preparing agendas, and documenting action items for up to 30 student cases.
  • Performed up to 100 weekly confidential student record checks and completed 20 Dean’s Certification Forms using Banner and Advocate, ensuring timely and accurate submissions.
  • Led the department’s record retention process by archiving and securely purging up to 5,000 confidential records weekly, in compliance with UC policy and data management standards.
  • Conducted research and policy analysis to ensure departmental alignment with university regulations and identify opportunities for procedural improvements.

Administrative Assistant

UC Davis
Davis, CA
07.2023 - 03.2024
  • Oversaw front desk operations, including managing a multi-line phone system, greeting visitors, routing calls, delivering messages via Slack and Microsoft Teams, and handling incoming correspondence.
  • Maintained electronic calendars for up to 17 departmental staff, coordinating meetings and ensuring timely scheduling of appointments.
  • Arranged comprehensive travel for the departmental director, including flights, lodging, and processed reimbursements using SAP Concur in compliance with university policy.
  • Proofread and distributed up to 10 weekly Sexual Violence and Sexual Harassment (SVSH) letters, ensuring accuracy and timely communication to students and legal entities; maintained records securely in Box.
  • Supported the recruitment and onboarding of 8 new hires by scheduling interviews, conducting screening interviews, and organizing candidate materials.
  • Processed and reconciled up to 20 monthly expense reports for 17 staff members through SAP Concur – Aggie Expense, maintaining accuracy and adherence to policy.
  • Coordinated on-campus departmental events for up to 50 University of California employees, managing logistics including space reservations and materials.
  • Managed the departmental email inbox, prioritizing and responding to inquiries promptly to maintain efficient communication.
  • Assisted 17 staff with a variety of administrative projects, including on-campus tabling logistics and office supply procurement, supporting smooth departmental operations and student service delivery.

Office Assistant

UC Davis
Davis, CA
08.2022 - 06.2023
  • Served as the primary point of contact at the front desk, providing administrative support to 10 departmental staff, including executive directors, the Vice Chancellor, and Chief of Staff.
  • Managed electronic calendars for 10 staff members using Outlook Calendar and Microsoft Teams, ensuring accurate scheduling of meetings and appointments.
  • Collected, reviewed, and processed expense reports for departmental staff using SAP Concur – Aggie Expense, with a strong emphasis on accuracy and compliance.
  • Prepared professional documents and presentation materials using Microsoft Word, Excel, and PowerPoint, ensuring timely and accurate delivery of information to executive staff.
  • Coordinated logistics for large-scale events and professional conferences, including Diversity, Equity, and Inclusion (DEI) initiatives, supporting over 350 attendees and promoting the university’s DEI mission.
  • Assisted students and families in resolving conflicts by providing information, guidance, and referrals to the appropriate campus departments and resources.
  • Maintained confidentiality and exercised sound judgment while assisting 10–30 students, parents, and staff weekly with sensitive concerns.
  • Monitored and maintained office supply inventory, supporting smooth daily operations for 10 Student Affairs division staff.

Building Supervisor

UC Davis
Davis, CA
08.2021 - 03.2023
  • Managed the department’s shared email inbox, ensuring timely, professional responses to inquiries and requests from students, staff, and campus guests.
  • Supported the training and onboarding of 12 new employees by facilitating orientation, providing hands-on guidance, and reinforcing policy and procedures.
  • Oversaw daily operations of the Memorial Union Building, a central campus hub serving over 700 visitors daily, ensuring a safe, welcoming, and well-organized environment.
  • Processed and coordinated facility reservations using Microsoft Word, Excel, and campus software systems such as Fusion, supporting diverse campus events and programs.
  • Served as shift lead, supervising information desk assistants, delegating tasks, and ensuring compliance with university and building protocols.
  • Delivered high-quality customer service to individuals from diverse backgrounds, including translating for Spanish-speaking guests to ensure clear communication and inclusive support.
  • Resolved visitor issues and complaints calmly and efficiently, offering accurate information about university resources, events, and campus locations.

Lead Preschool Teacher

Little Beans Preschool
Berkeley, CA
05.2019 - 08.2021

Preschool Teacher

Tender Hearts Preschool
Benicia, CA
08.2017 - 05.2019

Peer Tutor

Contra Costa College
San Pablo, CA
01.2014 - 05.2017

Education

Bachelor of Arts - Communication Studies

University of California, Davis
06.2023

Associate of Arts - Psychology

Contra Costa College
05.2021

Associate of Arts - Liberal Arts: Social & Behavioral Science

Contra Costa College
05.2016

Certificate of Achievement - Early Childhood Education

Contra Costa College
05.2016

Skills

  • Salesforce management
  • Project management
  • University software programs: SAP Concur, Advocate, Banner
  • Document organization
  • Expense reporting
  • Calendar management
  • Event coordination

Timeline

Admin Support Specialist

Canal Alliance
11.2024 - Current

Records and Executive Analyst

UC Davis
03.2024 - 06.2024

Administrative Assistant

UC Davis
07.2023 - 03.2024

Office Assistant

UC Davis
08.2022 - 06.2023

Building Supervisor

UC Davis
08.2021 - 03.2023

Lead Preschool Teacher

Little Beans Preschool
05.2019 - 08.2021

Preschool Teacher

Tender Hearts Preschool
08.2017 - 05.2019

Peer Tutor

Contra Costa College
01.2014 - 05.2017

Bachelor of Arts - Communication Studies

University of California, Davis

Associate of Arts - Psychology

Contra Costa College

Associate of Arts - Liberal Arts: Social & Behavioral Science

Contra Costa College

Certificate of Achievement - Early Childhood Education

Contra Costa College

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