Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yesenia Garcia

Ceres,CA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.


Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

5
years of professional experience

Work History

Walmart

Digital Shopper
11.2021 - Current

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Turlock Dermatology And Skin Cancer Institute

Medical Assistant
04.2024 - 06.2024

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Walmart

Team Lead
11.2022 - 04.2023

Job overview

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Astoria

Caregiver
04.2022 - 08.2022

Job overview

  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

McDonald's

Crew Member Manager
06.2019 - 01.2022

Job overview

  • Streamlined order processing procedures for increased speed of service without sacrificing quality or accuracy.
  • Adapted quickly to changing circumstances or demands, maintaining operational stability during peak periods or unexpected staffing changes.
  • Conducted regular audits of cash handling practices, minimizing discrepancies and reducing risk of theft or fraud.
  • Actively participated in company-wide initiatives and training programs, ensuring the dissemination of best practices throughout the team.
  • Established a culture of accountability within the team by setting clear expectations followed up with consistent feedback on individual performances.
  • Implemented cost-saving measures through efficient labor management, reduced food waste, and optimized supply ordering practices.
  • Maintained a safe and clean work environment by enforcing strict adherence to company policies and health regulations.

Education

San Joaquin Valley College
Visalia, CA

Associate of Science from Medical Assisting
06.2024

University Overview

Skills

  • Customer Service
  • Medical terminology knowledge
  • EMR / EHR
  • Direct Patient Care
  • Reliable team player
  • Procedure Assistance
  • CPR
  • Immunization Administration
  • Phlebotomy Techniques
  • Patient Assessments
  • Specimens collection and processing
  • Professionalism and Ethics
  • Maintaining confidentiality
  • Sterilization techniques
  • First Aid
  • Anatomy and Physiology Knowledge
  • Equipment Sterilization
  • HIPAA Compliance
  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Housekeeping

Timeline

Medical Assistant
Turlock Dermatology And Skin Cancer Institute
04.2024 - 06.2024
Team Lead
Walmart
11.2022 - 04.2023
Caregiver
Astoria
04.2022 - 08.2022
Digital Shopper
Walmart
11.2021 - Current
Crew Member Manager
McDonald's
06.2019 - 01.2022
San Joaquin Valley College
Associate of Science from Medical Assisting

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Yesenia Garcia