YESENIA GARCIA
Covington,GA
Summary
experience in costumer service industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality speed and process optimization. Articulate energetic and results-oriented with exemplary passion for developing relationships cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Ford
Car sales
Conyers, Georgia
01.2025 - 05.2025
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
FIRE WATCHER
Hames Tribe
Covington, US
09.2023 - 12.2024
- Operated communication systems such as two-way radios for reporting incidents or requesting assistance from supervisor.
- Inspected areas for combustible materials, blocked exits, and any other dangerous conditions that may cause a fire hazard.
CALL CENTER REPRESENTATIVE
DG Solutions
Covington, US
05.2021 - 08.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved concerns with products or services to help with retention and drive sales
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
HIGH SCHOOL DIPLOMA -
Newton High School
Covington, GA05.2022
Skills
- Spanish
- English
Timeline
Ford
Car sales
01.2025 - 05.2025
FIRE WATCHER
Hames Tribe
09.2023 - 12.2024
CALL CENTER REPRESENTATIVE
DG Solutions
05.2021 - 08.2023
HIGH SCHOOL DIPLOMA -
Newton High School