STEPHANIE CARVAJAL
Long Beach,CA
Summary
Friendly and personable, with natural communication skills for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of fragrance and cosmetic products and effective communication and sales skills. Dedicated to helping clients achieve their beauty goals and creating a welcoming environment.
Overview
13
13
years of professional experience
Work History
Tom Ford Beauty Advisor
DFS Group
05.2024 - Current
- Drive and exceeded sales goals by creating a luxury experience for customers. Focused on customer needs and introduced them to the world of Tom Ford.
- Educated customers on the history of Tom Ford and provided knowledge on both Tom Ford's Private and Signature collections along with precise details of fragrance notes and layering.
- Provided make-up artistry and beauty consultations to customers such as lipstick application, foundation shade matching, and eyeshadow application.
- Maintained a clean and organized work environment to enhance the customer shopping experience.
- Won "Best Customer Service Award" for the most positive customer reviews.
Beauty Ambassador
Beauty Barrage
10.2023 - Current
- Beauty Ambassador for prestigious cosmetic, skincare and haircare lines such as LYS, OSEA, CosRx, Kerastase, Bubble, Innersense etc
- Traveled 20 miles North and South of Long Beach, CA to support various high end retailers: Sephora, ULTA, Bluemercury and Nordstrom
- Coordinated with store managers and store employees to make brand goals
- Educated team on brand history and ingredients
- Built relationship with customers to build trust and get them excited about products that would benefit them, as well as provide makeup application
Talent Management Specialist
Arete Staffing
01.2021 - 10.2023
- Company Overview: Remote staffing agency specializing in healthcare, education, and business industries
- Talent Hiring Manager for client accounts in healthcare, education and business industries
- Top 1% performer in the company
- Requisitions assigned are completed before deadlines thus generating a stronger partnership with our clients
- Source for talent using Indeed, Monster, Career Builder, etc., followed by outreaching to the candidates and completing process by conducting a formal interview
- Complete onboarding for new hires, set expectations of the role and prepare new hires for client interaction
- Fluent in software such as iCIMS, Microsoft Office Products such as Teams, Outlook, etc
- Remote staffing agency specializing in healthcare, education, and business industries
Beauty Advisor/Sales Associate
Bluemercury, Inc.
07.2018 - 02.2021
- Drive and exceed sales goals by providing a personalized beauty experience based on individual customer needs
- Provide a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer
- Offered the customer compelling experiences, opportunities to discover products, and relationships that kept them coming back
- Traveled to various stores in LA, Orange County, and San Diego to aid in increasing sales and train new hires in policy, procedures, customer selling techniques, and building customer relationships
- Participate in pre-selling and sales-driving events
- Self-motivated to stay current on brand-related product knowledge and beauty trends
- Ensured timely processing of new receipts, damages, testers, and return to vendors (RTVs)
- Kept a clean, safe, and inviting environment in alignment with company-provided standards & guidelines
Beauty Advisor/Makeup Artist
Nordstrom
01.2017 - 09.2018
- Urban Decay Make-Up Artist that specialized in UD brand and created a variety of artistry looks for customers for different events
- Knowledge of various prestige/luxury beauty brands such as La Mer, Chanel, Dior, Bobbi Brown, Nars, Charlotte Tilbury, MAC etc
- Exceeded daily sales goal by 15% by cross-selling with skincare and fragrance
- Operated POS System with efficiency for a smooth and easy check-out experience, as well as processing exchanges/ returns
Beauty Advisor/Customer Service
Thrive Causemetics
01.2015 - 12.2016
- Multi-tasked various service channels such as chat, phone lines, emails, text messages, and social media to assist customers
- Responsible for shipping out orders and assisting with returns/ exchanges
- Knowledge of multiple software programs such as Shopify, Loop, Conversocial, Knowledge Base, Lattice, and Slack
- Provided cosmetic advice for customers who needed it
Store Manager/Sales Manager
2nd Street Beauty
07.2012 - 01.2015
- Sold various brands of cosmetic products by implementing selling techniques and building customer relationships
- Supported and developed staff to become beauty experts by using training resources
- Managed day-to-day business, communicated with vendors, and created sales tactics for increased revenue
Education
Associate of Arts - Communications
Long Beach City College
Long Beach, CASkills
- Bilingual
- Sales Development
- Organized
- Relationship Selling
- Communication
- Recruitment
- Talent Acquisition
- Talent Management
- ICIMS
- HR Sourcing
- ATS
- Employee Orientation
- Interviewing
- Multilingual
- Makeup application
- Pos
- Sales
- Customer service
- Spanish
- Communication skills
- Product demos
- Sales management
- Retail sales
- Store management
- Visual merchandising
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
Won Best Customer Service Award - 2024
Languages
Spanish
Native or Bilingual
Timeline
Tom Ford Beauty Advisor
DFS Group
05.2024 - Current
Beauty Ambassador
Beauty Barrage
10.2023 - Current
Talent Management Specialist
Arete Staffing
01.2021 - 10.2023
Beauty Advisor/Sales Associate
Bluemercury, Inc.
07.2018 - 02.2021
Beauty Advisor/Makeup Artist
Nordstrom
01.2017 - 09.2018
Beauty Advisor/Customer Service
Thrive Causemetics
01.2015 - 12.2016
Store Manager/Sales Manager
2nd Street Beauty
07.2012 - 01.2015
Associate of Arts - Communications
Long Beach City College
Similar Profiles
Fabian PradoFabian Prado
Investigations Supervisor at DFS GroupInvestigations Supervisor at DFS Group
Jo Chen ChiuJo Chen Chiu
Beauty Advisor at DFS GroupBeauty Advisor at DFS Group
Nicole OngNicole Ong
Product Sales Manager (Watches & Jewelry, Fashion) at DFS GroupProduct Sales Manager (Watches & Jewelry, Fashion) at DFS Group