Yesenia Gomez
Eden
Summary
Dedicated Patient Access Advocate with experience in Healthcare. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and diligent, team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Patient Access Advocate II- Bilingual
Cone Health System
11.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Actively listened to parents, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for patients
Dental Assistant
Dental Suite
11.2019 - 01.2022
- Prepare each room with patient dental record.
- Set up each room with instruments trays and materials needed for treatment or procedures.
- Welcome each patient in a kindly manner.
- Make every patient comfortable during their visit.
- Educate patients on procedures and treatments.
- Translate in Spanish when needed.
- Knowledge in how to mount a FMX.
- Clean and sterilize dental instruments.
- Assist and hand instruments to doctor in every treatment. (composite resin, crown treatment, root canal and extractions)
- Assist doctor with the crown treatment mixing impressions which in this office everything was hands on.
- Mix Ketac Cement, IRM, as well as root canal sealer.
- Provide care instructions prescribed by the dentist (such as tooth extractions homecare instructions)
- Clean and sanitize each room after patient’s visit.
Supervisor
Five Guys
10.2013 - 05.2019
- Prioritize customer satisfaction with their order and service.
- Maintain store clean and sanitize (tables, bathroom and counters)
- Distribute tasks to the team and help them.
- Accuracy of orders was a priority.
- Communicate and accommodate with customers when their expectations were met.
- Create team environment enjoyable.
- Count and note the sales of the day in the store calendar (in closing shift)
- Prepare store deposits from end of day sales.
Education
Dalton L McMichael HS
Mayodan, NC06.2010
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Hands On Dental Assisting Training School
11.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Active listening
- Empathy and patience
- Cultural awareness
Languages
Spanish
Timeline
Patient Access Advocate II- Bilingual
Cone Health System
11.2023 - Current
Dental Assistant
Dental Suite
11.2019 - 01.2022
Supervisor
Five Guys
10.2013 - 05.2019
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Hands On Dental Assisting Training School
Dalton L McMichael HS
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