Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Yesenia Gonzales

Sacramento,CA

Summary

I am a dependable, detail-oriented team player who has the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Recovery Coach

Crestwood Behavioral Health
08.2023 - 10.2023
  • Provided 1:1 and group support to individuals in recovery from substance abuse
  • Developed individualized treatment plans based on each client's specific needs
  • Monitored and documented client progress in recovery
  • Educated clients on the principles of recovery, relapse prevention, motivation, and coping skills
  • Developed and implemented community outreach programs to raise awareness of substance abuse issues
  • Facilitated open discussions in a safe, supportive environment

Pharmacy Technican

CVS
08.2021 - 11.2021
  • Processed prescription orders, managed inventory and controlled drug distribution
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Crew Member/ Cashier

Wingstop
03.2021 - 06.2021
  • Greeted customers in a friendly manner and maintained positive customer relations
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Operations Specialist

Premier logistics
10.2019 - 11.2019
  • Developed and maintained relationships with vendors and customers
  • Utilized various software applications to manage operational activities
  • Maintained communication with drivers to ensure delivery deadlines were met
  • Assisted with the development of efficient delivery routes to reduce travel time and fuel costs
  • Worked with customers to ensure timely arrival of goods and services
  • Monitored and provided updates on vehicle locations and progress of deliveries

  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.

Shift Leader

Subway
08.2018 - 11.2019


  • Managed the daily cash operations including deposits and safekeeping
    Resolved customer complaints and inquiries in a timely manner
    Scheduled and monitored employee break and lunch times
    Proven success as a Shift Leader in a fastpaced environment
    Coordinated with management to ensure smooth business operations
    Developed and maintained a high standard of customer service
    Created and implemented employee training programs

Education

Associates - Pharmacy Technology

Asher College, Sacramento
07.2022

Skills

  • Reliable
  • Hard Working
  • Fast Learner
  • Independent
  • Trustworthy
  • Money Handling
  • Record/ Document Keeping
  • Group Facilitation
  • Team Collaboration
  • Referral Networking
  • Time Management
  • Multitasking Abilities

  • Data entry accuracy
  • Computer proficiency

Timeline

Recovery Coach

Crestwood Behavioral Health
08.2023 - 10.2023

Pharmacy Technican

CVS
08.2021 - 11.2021

Crew Member/ Cashier

Wingstop
03.2021 - 06.2021

Operations Specialist

Premier logistics
10.2019 - 11.2019

Shift Leader

Subway
08.2018 - 11.2019

Associates - Pharmacy Technology

Asher College, Sacramento

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Yesenia Gonzales