YESENIA GONZALEZ
Midlothian,IL
Summary
Recognized for demonstrating I-Lead standards skills with the ability to motivate, and guide consultants to achieve metric goals. Managing multiple tasks while working in a fast environment, and willing to accept any new change that comes along the way. Effective problem-solver with motivation to maintain customer satisfaction.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service & Support Supervisor- CCC
PNC Bank
01.2026 - 09.2026
- Coached team daily to improve customer experience quality.
- Analyzed team stats daily, providing actionable feedback for improvement.
- Facilitated virtual meetings to enhance communication
- Managed daily tasks with consultants to enhance project outcomes.
Customer Service & Support Specialty – CCC
PNC Bank
01.2026 - 01.2026
- Assessed and managed customer risks, delivering timely resolutions to enhance satisfaction.
- Multitasked efficiently to meet deadlines in fast-paced environment, ensuring seamless service delivery.
- Focused on resolving problems across multiple channels, improving customer experience.
- Multitasking efficiently and meeting deadlines in a fast-paced environment.
Customer Service & Support Representative Sr - Customer Care Center
PNC Bank
01.2022 - 01.2026
- Completed training to equip customers with high-quality service.
- Completed all necessary training to ensure customers are getting the service that they deserve.
- Conducted Quick start and team meetings.
- Mentored Online Banking Tier 2 staff to enhance their skills and performance. for Online Banking Tier 2 and helped them be successful.
Teller Banker (Switcher)
PNC Bank
01.2020 - 01.2022
- Delivered customer experience aimed at improving customers' financial wellbeing and creating loyalty while processing their transactions.
- Assisted with money ordering for branch operations.
- Promoted inclusive workplace culture ensuring employees felt respected and valued, contributing to company success.
Pricing Coordinator Manager
Living Fresh Market
01.2014 - 01.2020
- Maintained accurate pricing in a fast-paced environment to align with register displays.
- Updated sale signs regularly, ensuring visibility for customers.
- Completed training for team to ensure they know what needs to be done.
- Provided training to coordinators to ensure they understood their roles and responsibilities. to have the sale completed when the weekly AD comes out for customers.
Education
Bachelor of Science - business
University of Maryland Global Campus
Hyattsville, MD 09.2024 - 09.2026
Associate of Science - business
Morton College
Cicero, IL 09.2018 - 01.2020
Skills
- Influencing Others
- Effective Communication
- Analytical Thinking
- Strong Problem-solving
- Fast environmental space
- Attention to Detail
- Cash handling
Accomplishments
- Top Performer for 2024, 2025 and 2026
- Market All Star Winner 2025 and 2026
- Retail Elite 2026
- Culture Ambassador Consultant
Timeline
Customer Service & Support Supervisor- CCC
PNC Bank
01.2026 - 09.2026
Customer Service & Support Specialty – CCC
PNC Bank
01.2026 - 01.2026
Bachelor of Science - business
University of Maryland Global Campus
09.2024 - 09.2026
Customer Service & Support Representative Sr - Customer Care Center
PNC Bank
01.2022 - 01.2026
Teller Banker (Switcher)
PNC Bank
01.2020 - 01.2022
Associate of Science - business
Morton College
09.2018 - 01.2020
Pricing Coordinator Manager
Living Fresh Market
01.2014 - 01.2020