Yesenia Guerrero
Cleveland
Summary
Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting customer service, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
21
21
years of professional experience
Work History
Program Assistant
Hispanic Business Center
Cleveland, OH
10.2022 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
Home Health Aide
Pacific Home Care
Cleveland, OH
02.2020 - 09.2022
- Assisting clients who cannot care for themselves or perform daily tasks such as cooking, cleaning, dressing, and bathing
- Also, performing essential medical services such as checking vital signs, accompanying them to their medical appointments, and helping with translation
TV Presenter
Talento Joven TV Show
Dominican Republic
06.2004 - 10.2016
- Introducing and hosting the program, interviewing guests in the studio, by telephone, or on location.
- Researching topics and background information for items to be featured on the agenda
- Keeping up-to-date on the latest news developments by attending events, studying different papers, opinion pieces, and social media
Executive Branch Manager
Banco de Reservas
Dominican Republic
05.2005 - 12.2010
- Developing and implementing marketing activities to increase the bank's brand value, awareness, and market share
- Understanding consumer behavior, being up-to-date on market trends, and continuously monitoring competitor activities
- Planning and executing marketing initiatives, including campaigns, events, sponsorships, and corporate social responsibility programs
Education
GED -
Cuyahoga Community College
Cleveland, OhioCertified in Marketing and Public Relations -
Fundecon
Dominican Republic.Bachelor of Science - Business And Administration
Universidad Federico Henriquez Y Carvajal
Skills
- Customer Service
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Microsoft Office Suite
- Excellent written and verbal communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Program Assistant
Hispanic Business Center
10.2022 - Current
Home Health Aide
Pacific Home Care
02.2020 - 09.2022
Executive Branch Manager
Banco de Reservas
05.2005 - 12.2010
TV Presenter
Talento Joven TV Show
06.2004 - 10.2016
GED -
Cuyahoga Community College
Certified in Marketing and Public Relations -
Fundecon
Bachelor of Science - Business And Administration
Universidad Federico Henriquez Y Carvajal
Similar Profiles
Ramonita Rodriguez JohnsonRamonita Rodriguez Johnson
Director at Catholic Charities Hispanic Senior CenterDirector at Catholic Charities Hispanic Senior Center
Samantha GoombiSamantha Goombi
Security Officer at National Hispanic Cultural CenterSecurity Officer at National Hispanic Cultural Center
Ariel Alejandro MarcosAriel Alejandro Marcos
Staff Member at Department of Medical Education at UIC Hispanic Center of ExcellenceStaff Member at Department of Medical Education at UIC Hispanic Center of Excellence