Yesenia Gutierrez
FORT WORTH,Tx
Summary
Highly motivated professional with strong problem-solving abilities, willingness to learn, and excellent communication skills. Committed to contributing to team success and achieving positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Recovery Analyst
Honda Financial Services
10.2023 - Current
- Managed approximately 30 client accounts per day and initiated insurance claims using Microsoft Excel and salesforce for processing and tracking payments.
- Responsible for notating written and verbal communications with customers to keep accurate records and abide by the company policies and regulations.
- Ensured timely follow-ups with clients to enhance and strengthen professional relationships.
- Identified and evaluated contracts and documents to determine liabilities and reimbursement amounts.
- Trained new team members on proper indexing techniques, enhancing their overall skills and performance levels.
Server
Mitotes Restaurant
11.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted guests in both Spanish and English by providing recommendations and addressing any needs.
- Utilized strong organizational and multitasking skills to manage multiple tables and orders, ensuring high customer satisfaction while adhering to restaurant standards.
Education
BBA - Management
Texas Tech University
Lubbock, TX05-2023
Associate of Arts - General Business
Tarrant County College
Fort Worth, TX01.2021
Skills
- Clear Communication Skills
- Proficient in Computer Applications
- Multitasking
- Effective Listening
- Transaction Management
- Establishing Trust
- Client-Focused Consulting
- Critical Thinking
- Customer Assistance
- Effective Team Engagement
Timeline
Recovery Analyst
Honda Financial Services
10.2023 - Current
Server
Mitotes Restaurant
11.2022 - 06.2023
BBA - Management
Texas Tech University
Associate of Arts - General Business
Tarrant County College
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