Yesenia Gutierrez
Pro-Care Injury
Pflugerville,TX
2
Languages
1
Certification
9
years of professional experience
Optimized clinical workflows and enforced HIPAA compliance across multiple enterprise EMR platforms (Epic, EMA, Athena, Omer), maintaining exceptional care standards in fast-paced medical environments.
Work History
Medical Assistant / Clinical Coordinator
1 Year 8 Months- Manage critical medico-legal operations and scheduling for the physician, acting as the primary cross-functional liaison to coordinate law firm meetings, formal depositions, and Independent Medical Examinations (IMEs).
- Oversee full clinical procurement and supply chain management, tracking inventory and purchasing all medical supplies through Medline to ensure uninterrupted daily clinic operations.
- Coordinate external surgical procedures (Radiofrequency Ablation - RFA), managing all logistics, timelines, and scheduling with external surgical centers for procedures requiring IV sedation.
- Serve as primary clinical liaison for patient care, educating patients on surgical preparation protocols, triaging medical inquiries, and providing physician-approved care recommendations.
- Utilize advanced clinical skills daily to support specialized treatments, including administering injections, performing phlebotomy, and capturing precise vital signs.
- Optimize clinic efficiency and workflow by proactively auditing and prepping medical charts at least 2 weeks in advance using OMER medical software.
- Manage high-volume administrative casework, accurately processing legal, placard, FMLA, and short-term disability documentation under strict HIPAA protocols.
Medical Assistant
7 Months- Partnered directly with dermatologists and PAs to manage fast-paced daily schedules using EMA medical software, ensuring a seamless clinical flow and high patient satisfaction.
- Assisted in specialized clinical procedures including cosmetic/medical Botox injections, skin biopsies, light therapy, localized numbing, and minor surgical excisions.
- Expedited patient access to critical medication by independently managing and securing complex prior authorizations for specialized biologic therapies.
- Triaged high volumes of dermatology patients, reviewed medical history, and accurately communicated biopsy results and post-op care plans following provider protocols.
Medical Assistant
1 Year 6 Months- Coordinated clinical flow alongside primary care physicians in a high-volume care setting using Epic EMR for strict, accurate charting and documentation.
- Performed essential laboratory testing, including blood draws (phlebotomy), nasal/throat swabs, and specimen processing with zero cross-contamination errors.
- Managed critical administrative casework, simultaneously processing FMLA, short-term disability, physical exam, and school/work excuse forms to ensure zero delays in patient care.
- Conducted initial patient intake, capturing precise vital signs, documenting chief complaints, and prepping examination rooms for clinical efficiency.
Pediatric Medical Assistant
4 Years 8 Months- Delivered versatile multi-specialty support across Pediatrics, OBGYN, Internal Medicine, Family Medicine, and Cardiology, demonstrating high clinical adaptability and broad medical terminology mastery.
- Led peer onboarding and clinical training for incoming Medical Assistants, standardizing clinic protocols and improving overall team performance.
- Enforced strict safety and compliance standards by executing monthly crash cart audits, managing the clinic's "Code Orange" emergency bag, and actively assisting in emergency medical codes.
- Streamlined pediatric clinical workflows by scheduling patient appointments strategically, minimizing wait times, and handling high-volume triage phone calls under strict HIPAA guidelines.
- Managed inventory and clinic procurement via Medline, reducing supply waste and keeping exam rooms fully stocked and organized.
Education
Medical Assistant Diploma
High School Diploma
Skills
Improved clinical flow and patient access through efficient triage
intake
and scheduling support.
Strengthened team readiness through staff training
onboarding
and operational guidance.
Improved supply availability through inventory oversight and Medline procurement coordination.
Supported rapid response efforts during emergency and crisis events.
Maintained audit readiness through compliance and safety review support.
Enabled smooth high-volume surgery and external clinic scheduling workflows.
Served as liaison for medico-legal coordination
including law firm meetings
depositions
and IMEs.
Advanced prior authorization processing for complex cases.
Supported FMLA and short-term disability case management with accurate follow-through.
Protected patient information through consistent HIPAA compliance.
Supported safe patient care through vital signs collection
medication administration
and vaccine administration.
Completed phlebotomy
specimen processing
wound care
and suture removal.
Assisted with minor surgical and procedure tasks across dermatology and primary care
including specialized blocks.
Supported clinical operations within Epic
EMA
Athena
and Omer.
Produced administrative materials using Microsoft Office applications
including Excel
Word
and PowerPoint.
Delivered expert Spanish and English medical translation for patient and provider communication.
Personal Information
Title: BILINGUAL MEDICAL ASSISTANT (ENGLISH/SPANISH)
Certification
Basic Life Support (BLS) Certification, American Heart Association (AHA) - Present, Cardiopulmonary Resuscitation (CPR) Certification - Present
Languages
Spanish
English
Timeline
Medical Assistant / Clinical Coordinator
Pro-Care Injury
02.2025 - CurrentRead More
Medical Assistant
Sanova Dermatology
06.2024 - 01.2025Read More
Medical Assistant
Houston Methodist Primary
05.2022 - 11.2023Read More
Pediatric Medical Assistant
Kelsey-Seybold Clinic
05.2017 - 01.2022Read More
Cypress Lakes High School
High School Diploma
Read More
The College of Health Care Professions
Medical Assistant Diploma
Read More