Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Hernandez

West Hollywood,CA

Summary

Detail-oriented professional with over 10 years in Management, and over 15 years of experience in luxury Spa Hospitality. Skilled at delivering world class customer service with extensive experience in professionalism, budget control, effective staff scheduling, menu development and inventory management. Effective at improving revenue, team productivity and implementing guest enhancing policies and procedures. Forward-thinking, proactive, and decisive leader.

Overview

20
20
years of professional experience

Work History

Interim Spa Director

Arch Amenities Group
WeHo, CA
06.2024 - Current
  • Ensure seamless execution of day-to-day operations to maintain exceptional luxury service standards.
  • Implemented personally created ICARE service model, creating spa policies and operational standards to enhance guest experience.
  • Restructured menu and created diverse local and group packages, forging community relationships and driving marketing strategies to build revenue.

Spa Director

Arch Amenities Group
Hot Springs, AR
05.2022 - 05.2024
  • Achieved a prestigious 4-Star Forbes Travel Guide Rating by directing a highly efficient team of 23 employees.
  • Implemented strategies that resulted in a year over year revenue growth of more than $400K and a 26% increase in net operating income
  • Managed the day-to-day operations by overseeing payroll processing, executing effective marketing campaigns, monitoring inventory levels and ensuring facility maintenance.

Spa Manager

Alyeska Nordic Spa
Girdwood, AK
01.2021 - 05.2022
  • Launched and managed a 50,000 sq.ft facility, overseeing spa operations with a team of 17 spa therapists.
  • Increased monthly revenue by $30k, and yearly profit by $150k, overseeing spa budget, optimizing facility operations & maximizing staff productivity by 13%.
  • Oversaw improvement of recruitment, training and onboarding protocols alongside treatment standards and menu design.

Spa Manager

Trailhead Spa
Saratoga, WY
05.2015 - 05.2020
  • Worked closely with Spa Director to effectively manage day-to-day tasks including spa reservations, therapist scheduling, inventory control, and supply ordering.
  • Implemented training programs to educate new and existing team members on treatment protocols and retail, successfully meeting sales goals within specified budgetary guidelines.

Retreat Manager

Talalla Resort
Sri Lanka
03.2014 - 05.2015
  • Streamlined the coordination of program administration, arrival orientation, and accommodation needs resulting in an improved overall guest experience.
  • Curated week-long Surf & Yoga retreats offering transformative experiences through fitness and meditation classes, daily activities, and excursions.

Spa Director

Ocean Key Resort & Spa
Key West, FL
01.2011 - 01.2014
  • Provided efficient inventory tracking system, training on treatment protocols and product education to new employees while overseeing scheduling, payroll, and staff performance.
  • Demonstrated outstanding leadership abilities and consistently achieved exceptional results as both Lead Therapist and Spa Director.

OR Manager

Nesmith Plastic Surgery Center
Gainesville, FL
08.2007 - 01.2010
  • Ensured the seamless functioning of two surgical suites and three clinic rooms by coordinating various activities such as sterile processing, maintaining inventory, and offering assistance during surgeries.
  • Consulted new and established patients regarding interest in surgical procedures and improved office organization by providing quality post-op care, thoroughly documenting and maintaining recovery process records.

Patient Care Coordinator

North Shore Center for Cosmetic Surgery
Chicago, IL
10.2004 - 05.2006
  • Provided comprehensive consultation to new and existing patients, offering advice on surgical options as well as pre/post-operative protocols and financial details.
  • Managed the scheduling of surgical appointments while strictly adhering to legal requirements encompassing consent forms, medical authorizations, lab work requests, and financial agreements.

Education

Spa Director Management Intensive -

Wynne Business Academy
Online
04-2021

Massage Therapy & Esthetics -

Florida Academy
Fort Myers, FL
12.2010

Surgical Technology -

Santa Fe College Surgical Technology
Gainesville
06.2007

Bachelor Of Arts Degree -

Florida State University
Tallahassee, FL
05.2003

Skills

  • Professional Leadership
  • Operations Management
  • Detail & Observation Oriented
  • Communication & Organization
  • Critical Thinking
  • Financial Acumen
  • Inventory Control
  • Bilingual, fluent in Spanish

Timeline

Interim Spa Director

Arch Amenities Group
06.2024 - Current

Spa Director

Arch Amenities Group
05.2022 - 05.2024

Spa Manager

Alyeska Nordic Spa
01.2021 - 05.2022

Spa Manager

Trailhead Spa
05.2015 - 05.2020

Retreat Manager

Talalla Resort
03.2014 - 05.2015

Spa Director

Ocean Key Resort & Spa
01.2011 - 01.2014

OR Manager

Nesmith Plastic Surgery Center
08.2007 - 01.2010

Patient Care Coordinator

North Shore Center for Cosmetic Surgery
10.2004 - 05.2006

Spa Director Management Intensive -

Wynne Business Academy

Massage Therapy & Esthetics -

Florida Academy

Surgical Technology -

Santa Fe College Surgical Technology

Bachelor Of Arts Degree -

Florida State University

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Yesenia Hernandez