Yesenia Hernandez
Summary
Experienced Senior Scheduler skilled in coordinating patient care and managing appointments for pre-transplant evaluations. Proven ability to support multidisciplinary teams and ensure timely transplant listing decisions, leveraging strong communication and organizational skills to enhance patient outcomes.
Overview
8
8
years of professional experience
Work History
Senior Scheduler
Houston Methodist
Houston, Texas
02.2024 - Current
- Schedule appointments for pre-transplant evaluation tests such as imaging studies, laboratory tests, doctor appointments.
- Assist with preparing patient cases for Medical Review Board (MRB) presentation and transplant committee review.
- Track patient progress and followed up on outstanding requirements to support timely transplant listing decisions
- Collab with multidisciplinary teams including physicians, nurses, social workers, and financial coordinators to support continuity of care.
- Obtain and organize medical records, insurance authorizations, and outside provider documentation.
- Communicate with patients regarding required testing, treatment plans, referrals, and appointment reminders.
- Train and mentor new employees on transplant coordination workflows, patient communication, EMR systems, and compliance procedures.
Medical Assistant
Dr. Mohammed Attar
Houston, Texas
05.2021 - 01.2024
- Assisted healthcare providers with patient examinations and procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on medication instructions and health management.
- Handled insurance verification and billing inquiries with professionalism.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed EKGs to support diagnostic procedures.
Medical Assistant/Receptionist
Family Practice/Dr. Bui
Lake Jackson, Texas
09.2018 - 05.2021
- Assisted patients with check-in processes and collected necessary documentation efficiently.
- Measured vital signs and took medical histories to prepare patients for examination.
- Delivered injections, medications, and treatments.
- Conducted basic laboratory tests and collected specimens as needed.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Coordinated referrals to specialists, maintaining communication with patients throughout the process.
- Handled phone inquiries, addressing patient questions and directing calls appropriately.
- Served as a resource for new employees by providing guidance on job responsibilities and best practices.
Education
Some College (No Degree) - Health Care Administration
Altierus Career College
Houston, TX11-2018
High School Diploma -
Angleton High School
Angleton, TX05-2017
Skills
- Appointment scheduling
- Medical record management
- Patient communication
- Team collaboration
- Attention to detail
- Bilingual communication
- Effective communication
Languages
Spanish
Professional
Timeline
Senior Scheduler
Houston Methodist
02.2024 - Current
Medical Assistant
Dr. Mohammed Attar
05.2021 - 01.2024
Medical Assistant/Receptionist
Family Practice/Dr. Bui
09.2018 - 05.2021
Some College (No Degree) - Health Care Administration
Altierus Career College
High School Diploma -
Angleton High School