Yesenia Hernandez
Spark
Chicago,IL
2027
years of professional experience
Dynamic delivery driver with a clean driving record and a positive attitude, recognized for optimizing routes at Spark to enhance efficiency. Proven customer service skills from Dunkin’ Donuts, ensuring satisfaction through effective communication and teamwork. Adaptable and reliable, consistently meeting deadlines while maintaining high-quality standards in fast-paced environments.
Work History
Delivery Driver
- Delivered packages efficiently while adhering to safety and traffic regulations.
- Maintained accurate delivery logs and ensured timely updates for dispatch operations.
- Utilized GPS navigation systems to optimize delivery routes and reduce transit times.
- Communicated effectively with customers to confirm deliveries and address inquiries.
Team Member
- Delivered exceptional customer service during peak hours to enhance guest satisfaction.
- Operated coffee equipment and maintained cleanliness to ensure a safe work environment.
- Assisted in training new team members on operational procedures and product offerings.
- Managed inventory levels and restocked supplies to support efficient service flow.
- Handled cash transactions accurately, ensuring proper reconciliation at end of shifts.
- Collaborated with team members to optimize workflow and reduce wait times for customers.
Retail
1 Year 5 Months- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness, supporting a welcoming environment for shoppers.
- Collaborated with team members to restock merchandise promptly, improving inventory flow.
- Trained new staff on operational procedures, fostering a cohesive and knowledgeable team environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
GED
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Dependable and reliable
Problem-solving
Safe driving
Time management skills
Clean driving record
Order picking and processing
Map reading and navigation skills
Shipping and packaging
Complex Problem-solving
Quality assurance
Fluent in Spanish
Shopping orders
Multitasking and organization
Adaptability and flexibility
Cash transaction handling
Timeline
Retail
Salvation Army Thrift Store
03.2022 - 08.2023Read More
Delivery Driver
Spark
2026 - CurrentRead More
Team Member
Dunkin’ Donuts
2026 - 2026Read More
Wright College
GED
Read More