YESENIA LOPEZ

Managed branch operations during branch manager's absence, ensuring continuity and stability.

Initiated collection calls to recover outstanding payments, contributing to improved cash flow.

Underwrote applications to assess risk and eligibility.

Executed cash transactions with precision, maintaining accuracy and compliance with regulations.

Prepared titles and submitted documentation to DMV for recording.

Fostered individual growth by coaching team members to elevate overall performance.
Conducted performance evaluations, identifying strengths to guide development initiatives.
Motivated team to enhance cohesion and improve communication within the work environment.
Efficiently managed interview processes to select qualified candidates.
Worked with managers and HR to resolve employee disciplinary matters effectively.
Oversaw labor management through Kronos for timecard approvals and scheduling accuracy.
Guided team in meeting production targets while ensuring quality assurance compliance.
Processed loan applications, payments, and disbursements with a strong focus on efficiency.

Managed staffing development and performance evaluations for over 105 associates.

Implemented customer service initiatives that drove repeat business and elevated satisfaction levels.

Increased profits through targeted sales training and identification of profit loss areas.

Engaged daily with customers to assess needs, provide assistance, and gather feedback.