Yesenia M
Fontana,CA
Overview
7
7
years of professional experience
Work History
Customer Service Representative
H&S Transport Inc.
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
Three Brothers Express
04.2019 - 06.2022
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Supervisor
Crepes De Paris
01.2018 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associates Degree - Teaching
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Bloomington High School
Bloomington, CA2015
Skills
- Microsoft Excel
- Bilingual in spanish
Timeline
Customer Service Representative
H&S Transport Inc.
06.2022 - Current
Dispatcher
Three Brothers Express
04.2019 - 06.2022
Supervisor
Crepes De Paris
01.2018 - 04.2021
Associates Degree - Teaching
San Bernardino Valley College
High School Diploma -
Bloomington High School
Similar Profiles
Rita SanchezRita Sanchez
Operations Manager at H&S Transport Inc.Operations Manager at H&S Transport Inc.
Sandhya YSandhya Y
System Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport CorporationSystem Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
Daniel NealDaniel Neal
Contract Transporter at Indiana Transport / Horizon TransportContract Transporter at Indiana Transport / Horizon Transport
Alba FongAlba Fong
Distribution Services Manager at Disneyland ResortDistribution Services Manager at Disneyland Resort
Cynthia Castro AnguloCynthia Castro Angulo
Body Shop Estimator at Cali CollisionBody Shop Estimator at Cali Collision