Yesenia M
Fontana,CA
Overview
7
7
years of professional experience
Work History
Customer Service Representative
H&S Transport Inc.
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
Three Brothers Express
04.2019 - 06.2022
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Supervisor
Crepes De Paris
01.2018 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associates Degree - Teaching
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Bloomington High School
Bloomington, CA2015
Skills
- Microsoft Excel
- Bilingual in spanish
Timeline
Customer Service Representative
H&S Transport Inc.
06.2022 - Current
Dispatcher
Three Brothers Express
04.2019 - 06.2022
Supervisor
Crepes De Paris
01.2018 - 04.2021
Associates Degree - Teaching
San Bernardino Valley College
High School Diploma -
Bloomington High School