Yesenia Martinez
Chicago,IL
Summary
Dedicated and empathetic Medical assistant offering 10+ years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Erie Family Health Center
11.2013 - Current
- Complete and submit clinical documentation in accordance with agency guidelines
- Assist with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Assess, document and monitor vital signs for more than 30 pediatric patients per day
- Attend yearly immunization training
- Work on Reconciliation forms for clinic
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Phone Clerk, Host, Server
Giordanos Pizzeria
06.2010 - 10.2013
- Supported serving staff in delivering accurate and well-presented food orders
- Helped dining room staff with busing and resetting tables to prepare for new guests
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Able to multi-task with work that is given
Medical Assistant
Dr. Jack C. Leong
12.2011 - 01.2013
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Effectively controlled the release of proprietary and confidential information for general client lists
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory
- Created communication strategies to meet client objectives
- Phlebotomy
- Billing and coding
- Vitals
Education
Bachelor of Science - Nursing
Oakpoint University
Chicago Il12.2024
Associate of Applied Science - Nursing
City Colleges of Chicago-Harry S Truman College
Chicago, IL05.2022
Certification For Medical Assistant - Medical Assistant
Illinois School of Health Careers - Chicago
Chicago, IL2011
High School Diploma -
Foreman High School
Chicago, IL2009
Some College (No Degree) - (2005-2007) Medical And Health Careers Academy
Sullivan High School
Chicago ILSkills
- Fluency in English and Spanish
- Advanced anatomy knowledge
- Wound care and irrigation
- Regulatory compliance
- Dependable- able to work without supervision
- Flexible- adapt well to last minute changes
- Procedure Assistance
- HIPAA Compliance
- Patient Scheduling
- Phlebotomy
- Indirect Patient Care
- Medical Terminology
- Medical Billing
- Inventory Management
- Patient-Focused Care
- Direct Patient Care
- Electronic Medical Records
- CPR
- Prioritizing Stat Orders
- Compassionate
- Vital Sign Monitoring
- Patient Assessments
- EMR / EHR
- Dining customer service
- Safe food handling
- Seating assignment preparation
Timeline
Medical Assistant
Erie Family Health Center
11.2013 - Current
Medical Assistant
Dr. Jack C. Leong
12.2011 - 01.2013
Phone Clerk, Host, Server
Giordanos Pizzeria
06.2010 - 10.2013
Bachelor of Science - Nursing
Oakpoint University
Associate of Applied Science - Nursing
City Colleges of Chicago-Harry S Truman College
Certification For Medical Assistant - Medical Assistant
Illinois School of Health Careers - Chicago
High School Diploma -
Foreman High School
Some College (No Degree) - (2005-2007) Medical And Health Careers Academy
Sullivan High School
Similar Profiles
Diamond AdamsDiamond Adams
Registered Medical Assistant at Erie Family Health Center/Reproductive HealthRegistered Medical Assistant at Erie Family Health Center/Reproductive Health
Julissa ReyesJulissa Reyes
Patient Access Supervisor at Erie Family Health CenterPatient Access Supervisor at Erie Family Health Center
Zena morganZena morgan
Medical Assistant at Erie Family Health CenterMedical Assistant at Erie Family Health Center
Rocio FierroRocio Fierro
Patient Benefits Advocate Team Leader at Erie Family Health CenterPatient Benefits Advocate Team Leader at Erie Family Health Center
Maria Lourdes CruzMaria Lourdes Cruz
Certified Pharmacy Technician at CVS CaremarkCertified Pharmacy Technician at CVS Caremark