Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yessenia Martinez

Sun Valley,CA

Summary

Passionate and meticulously organized individual pursuing a role to utilize extensive expertise in festival credentials and service. Proficient in overseeing intricate logistical elements, collaborating seamlessly with diverse departments, and guaranteeing flawless orchestration of events and functions.

Overview

4
4
years of professional experience

Work History

Event Staff Manager

Erva Brew Co
07.2019 - Current
  • Orchestrated the setup and display of items, ensuring an engaging and customer-friendly environment.
  • Facilitated seamless money transactions and provided excellent customer assistance.
  • Initiated and implemented innovative event concepts and themes, contributing to memorable and unique experiences.
  • Oversaw comprehensive event logistics and operations, ensuring smooth execution from planning to post-event wrap-up.
  • Collaborated in the creation of detailed post-event reports to assess the effectiveness of each event and identify areas for improvement.
  • Provided personalized advice and assistance to customers, addressing special needs or wants and enhancing overall satisfaction.
  • Processed customer service orders promptly, contributing to increased customer satisfaction and loyalty.
  • Actively participated in team meetings and training sessions, staying informed about product updates and organizational changes.
  • Exhibited high energy and professionalism while interacting with clients and staff, contributing to a positive and dynamic work environment.
  • Responded to customer requests, offering excellent support and tailored recommendations to meet individual needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for effective inventory management.
  • Cross-trained and provided backup support for organizational leadership, ensuring continuity and adaptability.
  • Monitored staff activities, promptly identifying and correcting any costly, unsafe, or inappropriate behaviors for a secure and efficient work environment.

Event Support Representative

EnFuego Events
11.2020 - Current
  • Provided courteous and friendly service while efficiently multitasking in a fast-paced environment, serving an impressive 3,000 people daily.
  • Maintained focus, composure, and professionalism during peak rush hours, ensuring a seamless and positive customer experience.
  • Strictly adhered to health and safety standards while handling food and beverages, prioritizing the well-being of customers.
  • Demonstrated success in maintaining a high level of customer satisfaction through attentive service and personalized interactions.
  • Addressed and handled customer complaints in a polite and professional manner, resolving issues promptly to uphold customer relations.
  • Shared in-depth knowledge of menu items and flavors, empowering customers to make informed decisions based on taste and preferences.
  • Set priorities and skillfully problem-solved workflow issues, maintaining positive rapport with both customers and managers.
  • Learned and meticulously followed local alcohol laws, ensuring bars remained compliant with regulations while serving spirits responsibly.

Education

High School Diploma -

Sherman Oaks Center For Enriched Studies
Reseda, CA
06.2009

Skills

  • Comprehensive Event Planning and Execution
  • End-to-End Event Management
  • Financial Transaction Oversight
  • Staffing Coordination for Events
  • Event Organization and Execution
  • Booth Assembly and Arrangement
  • Rigorous Adherence to Food Safety Standards
  • Exemplary Hospitality Administration
  • Efficient Materials Coordination
  • Fluent in Spanish and English

Timeline

Event Support Representative

EnFuego Events
11.2020 - Current

Event Staff Manager

Erva Brew Co
07.2019 - Current

High School Diploma -

Sherman Oaks Center For Enriched Studies

Similar Profiles

CREATE PROFILE
Yessenia Martinez