Yesenia Mata
Pittsburg,CA
Summary
Dedicated Intellectual Disability Professional with expertise in developing individualized support plans and fostering client independence. Committed to enhancing emotional regulation and mental health support while advocating for disability rights.
Overview
9
9
years of professional experience
Work History
Intellectual Disability Professional
VistAbility
Antioch, CA
07.2023 - 05.2026
- Developed individualized support plans for clients with intellectual disabilities.
- Facilitated skill-building activities to enhance client independence and social interaction.
- Monitored client progress and adjusted interventions to ensure effective support.
- Collaborated with multidisciplinary teams to coordinate care and services for clients.
- Advocated for client needs in service planning meetings to improve quality of care.
- Conducted assessments to identify client strengths, needs, and goals for development.
Customer Service Representative
Boost Mobile
Concord, CA
02.2017 - 03.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in selecting products and services that best fit their needs.
- Processed transactions accurately while maintaining a high level of customer satisfaction.
- Handled complaints with empathy, ensuring swift resolution to enhance customer loyalty.
Education
High School Diploma -
Pittsburg High
Pittsburg, CA06.2012
Skills
- Leadership and supervision
- Emotional regulation
- Special education collaboration
- Disability rights advocacy
- Positive behavior support
- Mental health support
- Social skills training
Languages
Spanish
Native or Bilingual
Timeline
Intellectual Disability Professional
VistAbility
07.2023 - 05.2026
Customer Service Representative
Boost Mobile
02.2017 - 03.2018
High School Diploma -
Pittsburg High