Yesenia Mendez
Taylorsville,NC
Summary
With over 18 years at the Department of Social Services, I excel in bilingual communication and quality control, ensuring policy compliance and preventing overpayments. My expertise spans from hands-on application processing to supervisory roles, showcasing my adaptability and computer proficiency. Achievements include significantly enhancing case accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Quality Control
Department of Social Services
01.2022 - Current
- Quality control responsibility is to make sure applications or reviews be processes accordingly and accurately based on policy. This helps assured cases to be process correct and prevents overpayments for the agency. Before this position as QA my experience as IMC II. I was working on a full case load worked reviews, took applications in person, on line, by phone etc. following policy and changes. Answer phone calls etc.
Supervisor
DSS
11.2016 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient training and setting clear expectations for staff members.
- Develop comprehensive training for new hire staff members on policy, ncfast and sharing knowledge from years of experience in this field
- Conducted performance evaluations for staff members, identifying areas of improvement and providing training when needed.
- Reduced employee turnover by implementing a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Register Nurse -
LA Trade Tech College
Los Angeles, CAMedical Office Assistance -
National Education Center
Los Angeles, CA07.1990
Belmont High School
Los Angeles, CA06.1989
Skills
- 18 yrs of experience working for Social Service
- Bilingual Spanish and English
- Typing skills
- Computer skills
Accomplishments
My accomplishments is to continue to help the community, the agency and be able to retired from my dream position.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Quality Control
Department of Social Services
01.2022 - Current
Supervisor
DSS
11.2016 - 12.2020
Register Nurse -
LA Trade Tech College
Medical Office Assistance -
National Education Center
Belmont High School
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