Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Mora

San Bruno,CA

Summary

Dynamic and dedicated professional with a strong background in customer service at Chick-fil-A and management at Demasqe. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash management and team mentorship, consistently fostering a positive work environment while maintaining high operational standards.

Overview

2
2
years of professional experience

Work History

Front of House

Chick-fil-A
09.2024 - 03.2025
  • As a Front of House Team Member at Chick-fil-A, I played a key role in providing excellent customer service, greeting guests, taking and serving orders efficiently, and ensuring a clean and welcoming dining environment.
  • Some key responsibilities at Chick-fil-A were, greeting all guests with a friendly and positive attitude, taking customer orders accurately and efficiently using POS systems
  • Maintaining cleanliness in the dining area, beverage stations, and restrooms, upholding Chick-fil-A’s high standards of hospitality and food safety, collaborating with team members to ensure smooth and efficient operations

Assistant Store Manager

Demasqe
09.2022 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Boosted costumer satisfaction by providing exceptional service and addressing concerns promptly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organizations.
  • Maintained positive costumer relationships by responding quickly to costumer service inquiries.


Education

High School Diploma -

Capuchino High School
San Bruno, CA
05-2023

Skills

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Positive attitude, strong work ethic, and willingness to learn
  • Reliable and punctual
  • Able to stand for long periods and lift up to 25 lbs

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House

Chick-fil-A
09.2024 - 03.2025

Assistant Store Manager

Demasqe
09.2022 - 05.2024

High School Diploma -

Capuchino High School

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