Yesenia Morales
Lynwood,CA
Summary
Accomplished Finance Department Supervisor with a proven track record at Enagic USA, enhancing operational efficiency and customer satisfaction. Expert in QuickBooks and Excel, with a flair for leadership and bilingual communication. Demonstrated ability to supervise teams and streamline processes, significantly improving service delivery and problem-solving capabilities.
Overview
12
12
years of professional experience
Work History
Finance Department Supervisor
Enagic USA
Torrance, USA
08.2018 - Current
- Use programs such as QuickBooks, Bank of the West, Authorize.Net, Microsoft Outlook, and Excel, and the company's own system.
- Create an Excel list for managers to ship out the merchandise.
- Managed daily operations, ensuring efficient workflow and productivity.
- Explained the consequences of non-payment in a professional manner.
- Supervised and trained finance department staff to ensure excellent customer service delivery.
- Provided support to agents during peak volume periods or when additional assistance was needed.
- Resolved customer complaints or answered customers' questions.
- Assisting customers with updating their payment information, making payments, and addressing any billing issues.
- Maintained database by entering new and updated customer and account information.
Quality Control Department and Manager Assistant
Lily Jack
Gardena, USA
07.2014 - 06.2016
- Ensure that quality standards of the company are met
- Maintaining the integrity of customer orders and double checking the accuracy of quality control measures
- Help managers keep the company running by overseeing employees or providing customer service
Customer Service Agent for Retail Store Kohl’s
Teleperformance
Aguascalientes, Mexico
05.2013 - 12.2013
- Responsible for all customer inquiries
- Provide excellent customer service
- Follow up to customer inquiries
- Work with confidential customer information
- Resolve to solve customer issues
- Enter date from customer
- Field calls, emails and service requests
- Perform other related duties as required
Education
Parenting Education -
US Department of Labor Los Angeles Job Corps
11.2012
Office Administration -
US Department of Labor Los Angeles Job Corps
05.2012
GED- High School Equivalency -
US Department of Labor Los Angeles Job Corps
05.2012
Microsoft Office Specialist -
US Department of Labor Los Angeles Job Corps
02.2012
Retail Smarts Skills -
Los Angeles City College
12.2011
Skills
- Bilingual (English and Spanish)
- Reliable
- Responsible
- Strong work ethics
- Microsoft Word
- Microsoft Excel
- Problem-solving
- Leadership skills
- Staff supervision
- Typing 50 wpm
- Ten key touches
References
Available upon request
Trainingandeducation
- US Department of Labor Los Angeles Job Corps, 01/01/11, 05/01/12, Office Administration, 05/01/11, 03/01/12, Microsoft Office Specialist, 05/01/11, 02/01/12, Parenting Education, 09/01/11, 11/01/12, GED- High School Equivalency, 02/01/12, 05/01/12
- Los Angeles City College, Retail Smarts Skills, 09/01/11, 12/01/11
Languages
Spanish
Native/ Bilingual
Affiliations
On my free time I enjoy volunteering in my children's school, example helping teachers decorate their classroom, assisting in school field trips.
References
References available upon request.
Timeline
Finance Department Supervisor
Enagic USA
08.2018 - Current
Quality Control Department and Manager Assistant
Lily Jack
07.2014 - 06.2016
Customer Service Agent for Retail Store Kohl’s
Teleperformance
05.2013 - 12.2013
Parenting Education -
US Department of Labor Los Angeles Job Corps
Office Administration -
US Department of Labor Los Angeles Job Corps
GED- High School Equivalency -
US Department of Labor Los Angeles Job Corps
Microsoft Office Specialist -
US Department of Labor Los Angeles Job Corps
Retail Smarts Skills -
Los Angeles City College
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