Yesenia Nino

Work History

Director

C2 Education

Denville, NJ

12.2022 - Current

Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Recruited, trained, supervised, evaluated and mentored staff members.
Managed budgeting and financial planning processes for the organization.
Successfully improved employment turnover through creating incentive and training programs.
Supported work-life balance to improve staff morale.
Coordinated activities with other departments to expedite work and improve interdepartmental performance.
Partnered with staff to create professional development plans to support personal and business growth.
Recruited, hired and trained employees on operations and performance expectations.
Assessed employee performance against established benchmarks or targets.
Created job postings, tracked applicants and maintained applicant database.
Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Held exit interviews and documented information discussed with employees.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
Used HR website and other media to communicate HR processes, increasing understanding and consistent use.

District Leader

Liveops

Remote

10.2020 - 05.2023

Directed and coordinated district operations, including sales, marketing, customer service, finance, personnel management and administrative functions.
Managed all aspects of district sales activities such as recruiting, training, coaching and motivating staff.
Conducted regular performance reviews with direct reports to ensure goals were met or exceeded.
Resolved conflicts between departments within the district by developing innovative solutions.
Implemented new procedures for improving customer service initiatives in order to increase satisfaction levels.
Oversaw staffing needs within the district in order to ensure adequate coverage at all times.
Ensured compliance with safety standards throughout the district by implementing appropriate measures.
Maintained up-to-date records of all transactions occurring within the district.
Initiated corrective action when necessary in response to customer complaints or other issues.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored progress by establishing plans, budgets and measuring results.
Structured HR consulting services to support clients during organizational developments and changes.

Director of Graduate and Adult Admission

Saint Peter's University

Jersey City, NJ

10.2013 - 02.2020

Developed and implemented an admissions strategy to increase applicant enrollment.
Conducted outreach activities to promote the college's programs, services, and admission criteria.
Directed the development of recruitment materials such as brochures, flyers, and presentations.
Managed a team of admissions counselors responsible for recruiting students from local high schools and community colleges.
Analyzed student data to identify trends in enrollment patterns and develop strategies to address them.
Collaborated with other departments on initiatives related to admissions policies and procedures.
Created tracking systems for applications, financial aid documents, transcripts, test scores.
Coordinated campus visits for prospective students, including tours and information sessions.
Reviewed application packages submitted by applicants to ensure completeness and accuracy.
Provided guidance and support to applicants throughout the admissions process.
Assessed student records to determine eligibility requirements for admission.
Developed relationships with high school counselors in order to promote the college.
Oversaw the preparation of reports on admissions statistics for senior management.
Organized events such as open houses or special seminars for prospective students.
Participated in conferences, workshops, fairs or other events related to higher education.
Monitored changes in laws or regulations that may affect admissions processes.
Evaluated potential candidates based on academic performance, extracurricular activities, letters of recommendation and other criteria.
Advised faculty committees involved in decisions about admitting students into specific programs.
Supervised day-to-day functions of admissions department.
Facilitated coaching and mentoring for employees to drive professional growth while collaborating with college management teams to provide timely, specific and constructive feedback.
Oversaw campus marketing activities and analyzed statistical recruiting data to monitor admissions representatives and performance.
Recruited new students to start and complete application process.
Worked with Director of Education to actualize retention strategies designed to maintain student attendance and enrollment.
Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.
Fostered relationships with community partners and local schools while leveraging grassroots marketing initiatives to target high school students and establish academic roadmaps.
Directed activities of admissions, registration and career services departments.
Collaborated with teachers to understand and improve classroom conditions.
Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
Directed or coordinated engaging support staff in administering departments or academic institutions.
Boosted registrations [Number]% by improving promotional, outreach and parent engagement strategies.

Enrollment Manager

University of Phoenix, Saint Leo University

Houston, TX

10.2006 - 06.2012

Prepared reports on enrollment trends, program performance metrics, and student feedback data.
Monitored student progress throughout their academic career.
Analyzed data from surveys to identify areas of improvement within the enrollment department.
Participated in outreach events in order to build awareness of university programs.
Advised international applicants on visa requirements and application procedures.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Answered questions and responded to inquiries to deliver high level of service to patients.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Maintained accurate records of all enrolled students in the database system.
Conducted enrollment and registration for new students.

Summary

Overview

Work History

Director

District Leader

Director of Graduate and Adult Admission

Enrollment Manager

Education

Master of Arts - Teaching

Master of Arts - Adult Education And Training

MBA - Business Administration

Bachelor of Science - Business Management

Associate of Arts - Multimedia/Web Design

Skills

Languages

References

Work Availability

Timeline

Similar Profiles

Kathy NguyenKathy Nguyen

Lian AbushaikhaLian Abushaikha

Balpreet KaurBalpreet Kaur

Amber ChenAmber Chen

Lisa RaimoLisa Raimo