Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Oviedo

Dallas ,TX

Summary

Proven to enhance operational efficiency and customer satisfaction at Bethany Senior Living, I leverage my expertise in office management and a positive attitude to drive results. Skilled in event planning and fluent in Spanish, I excel in fostering team collaboration and streamlining administrative processes, contributing to a 20% increase in team productivity. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office assitant or receptionist position. Ready to help team achieve company goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Office Assistant

Bethany Senior Living
01.2021 - 12.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Boosted employee morale with thoughtful event planning and team-building activities.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Hospitality Aide

Bethany Senior Living
07.2020 - 01.2021
  • Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
  • Welcomed guests to facility, addressed complaints and found solutions to problems.
  • Answered telephone calls and emails to assist customers in making reservations.
  • Worked proactively in anticipating guest needs, resulting in numerous positive reviews from satisfied customers.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Supported needs of 110+ residents under long-term care.

Cashier

Walmart
03.2018 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

High School Diploma -

Calhoun High School
Port Lavaca, TX

Victoria College
Victoria, TX
08.2020 - 05.2022

Skills

    Customer Service

    Positive Attitude

    Time Management

    Data Entry

    File Organization

    Organizing and Categorizing

    Verbal Communication

    Administrative Support

    Resourceful

    Dedicated Team Player

    Prioritizing Work

    Mail handling

    Office Management

    Excel spreadsheets

    File Maintenance

    Appointment Scheduling

    Strong Problem Solver

    Scheduling appointments

    Front Office Management

    Clerical Support

    Scheduling

    Social media knowledge

    Office Supplies Management

    Valid Driver's License

    Spreadsheet Management

    Digital File Management

    Event Planning

    Spanish Fluency

    Medical Terminology

Timeline

Office Assistant

Bethany Senior Living
01.2021 - 12.2022

Victoria College
08.2020 - 05.2022

Hospitality Aide

Bethany Senior Living
07.2020 - 01.2021

Cashier

Walmart
03.2018 - 07.2020

High School Diploma -

Calhoun High School
Yesenia Oviedo