Yesenia Prieto Peraza
Lilburn,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Administrator
North Perimeter Contractors
12.2021 - Current
- Managing employees times
- Interacted with customers by phone, email, or in-person to provide information.
- Defined clear targets and objectives and communicated to other team members.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
MANAGEMENT TRAINEE
Wilsons Leather
01.2019 - 05.2021
- Shouldered management responsibilities during absence of manager
- Responded to customer concerns swiftly to maintain satisfaction
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards
- Established open and professional relationships with team members which facilitated communication.
Assistant Manager
Stage Stores
10.2016 - 08.2017
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Increased customer satisfaction by resolving their needs and product issues
- Consistently helped and trained associates throughout the store for better teamwork
- Constantly improve my department visually for better customer shopping experience.
Education
05/2015 -
Dalhart High School
Dalhart, TXSkills
Fluent in Spanish Speaking/writing
Negotiation and Conflict Resolution
File Maintenance
Strategic Planning
Computer Skills
Document Management
Timeline
Office Administrator
North Perimeter Contractors
12.2021 - Current
MANAGEMENT TRAINEE
Wilsons Leather
01.2019 - 05.2021
Assistant Manager
Stage Stores
10.2016 - 08.2017
05/2015 -
Dalhart High School
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