Summary
Overview
Work History
Education
Skills
Timeline
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Yoalis Nunez

Perth Amboy,NJ

Summary

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Office Administrator

Wipro Technologies
03.2023 - 11.2023
  • Scheduled and organized meetings and events for C-Suite Executives, in addition to other Senior VPs, VPs, and high-level executives.
  • Strategically prioritized calls, emails, meetings, events, and other correspondence to maximize executives' time.
  • Implemented and executed organizational strategies to streamline HQ operations, including a program that effectively managed visitors and office security.
  • Maintained communication with vendors related to supplies and contracts, and oversaw all compliance related requirements pertaining to the office.

Insurance Account Specialist

State Farm
06.2022 - 02.2023
  • Built relationships with customers and assisted with inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Collaborated and strategized with the sales team to ensure collective targets were met, which maximized performance and delivered results above set expectations.
  • Enhanced customer relations through 50+ customer interactions per day, providing detailed, personalized, friendly and professional service to increase satisfaction and customer retention.
  • Supported customer's financial needs through an assessment of their existing coverage and offered beneficial products and services with long term goals.

Front Desk Receptionist

First Care Chiropractic
09.2020 - 03.2022
  • Greeted guests and facilitated the check-in process while maintaining a professional and pleasant demeanor.
  • Maintained and engaged in professional, pleasant conversation while facilitating the check-in process.
  • Improved reception through promoting efficient practices, developing an organizational system and fostering a welcoming environment.
  • Diligently performed administrative duties such as medical billing, insurance appeals and record keeping.

Education

Associate of Science - Associate's Degree in Developmental Psychology

Middlesex County College
Edison, NJ
05.2023 - Current

Skills

  • Fluent in English and Spanish
  • Microsoft Office Suite
  • Google Suite
  • Canva
  • Interpersonal Communication
  • Teamwork
  • Proactive Problem Solving
  • Time Management
  • Customer Service

Timeline

Associate of Science - Associate's Degree in Developmental Psychology

Middlesex County College
05.2023 - Current

Office Administrator

Wipro Technologies
03.2023 - 11.2023

Insurance Account Specialist

State Farm
06.2022 - 02.2023

Front Desk Receptionist

First Care Chiropractic
09.2020 - 03.2022

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Yoalis Nunez