Summary
Work History
Education
Skills
Languages
Work Availability
Websites
Quote
Timeline
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Yesenia  Alvarez

Yesenia Alvarez

Rialto,CA

Summary

Responsible and motivated employee ready to apply education in the workplace. Recent Business Administration graduate from the University of California, Riverside. Knowledgeable about accounting principles and industry operations. Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Offers excellent technology abilities with software and applications such as Office 365 including Excel. Ability to handle challenging work, and excellent time management skills. Hardworking and reliable with strong ability in providing outstanding customer services and possessing analytical abilities. Offering flexibility, dedication and collaboration. Highly organized, proactive and punctual with team-oriented mentality. Eager to learn new skills and advance knowledge.

Work History

IT Student Assistant

University of California, Riverside
Riverside, CA
02.2023 - 10.2023
  • Logged calls into the ServiceNow ticketing system and used the Five9 cloud-based phone system to answer calls
  • Troubleshot, diagnosed and resolved technical hardware and software issues for all UCR students, faculty and staff
  • Created incident tickets to help resolve account issues
  • Customer service skills
  • Communication skills
  • Writing emails to staff, faculty, and students
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Positive attitude
  • Professionalism

Customer Service Internship

Metal Sales
Fontana, CA
07.2023 - 09.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Order processing
  • Confirmed orders with customers and verified to enter in system
  • Verified orders and confirmed accuracy
  • Identified needs of customers and addressed them
  • NetSuite Oracle skills

Education

Bachelor of Science - Business Administration

University of California, Riverside
Riverside, CA
08-2024

High School Diploma -

Jurupa Hills High School
Fontana, CA
05.2020

Skills

  • Positive attitude
  • Communicative
  • Customer service
  • Reliable
  • Digital Marketing
  • Detail Oriented
  • Good Work Ethic
  • Planning & Organizing
  • Office 365
  • Information Technology
  • Listening Skills
  • Problem-solver
  • Business Analysis
  • Data Analysis
  • Bookkeeping
  • Accounting Principles
  • Accounting and Finance
  • Business Writing

Languages

English
Full Professional
Spanish
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you can dream it, you can do it.
Walt Disney

Timeline

Customer Service Internship

Metal Sales
07.2023 - 09.2023

IT Student Assistant

University of California, Riverside
02.2023 - 10.2023

Bachelor of Science - Business Administration

University of California, Riverside

High School Diploma -

Jurupa Hills High School
Yesenia Alvarez