Responsible and motivated employee ready to apply education in the workplace. Recent Business Administration graduate from the University of California, Riverside. Knowledgeable about accounting principles and industry operations. Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Offers excellent technology abilities with software and applications such as Office 365 including Excel. Ability to handle challenging work, and excellent time management skills. Hardworking and reliable with strong ability in providing outstanding customer services and possessing analytical abilities. Offering flexibility, dedication and collaboration. Highly organized, proactive and punctual with team-oriented mentality. Eager to learn new skills and advance knowledge.
Work History
IT Student Assistant
University of California, Riverside
Riverside, CA
02.2023 - 10.2023
Logged calls into the ServiceNow ticketing system and used the Five9 cloud-based phone system to answer calls
Troubleshot, diagnosed and resolved technical hardware and software issues for all UCR students, faculty and staff
Created incident tickets to help resolve account issues
Customer service skills
Communication skills
Writing emails to staff, faculty, and students
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Positive attitude
Professionalism
Customer Service Internship
Metal Sales
Fontana, CA
07.2023 - 09.2023
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Order processing
Confirmed orders with customers and verified to enter in system
Research Assistant at University of California, Riverside Micheal Roose Research LabResearch Assistant at University of California, Riverside Micheal Roose Research Lab