Summary
Overview
Work History
Education
Skills
Employee of the Year
Languages
Timeline
Generic

Yesenia Ramos

Salem,NH

Summary

Licensing professional with comprehensive background in regulatory compliance and process management. Proven ability to navigate complex licensing procedures and deliver timely transactions. Known for collaborative teamwork and adaptability in dynamic environments, showcasing strong organizational and communication skills, bilingual in English and Spanish.

Overview

16
16
years of professional experience

Work History

GSA Licensing Specialist

Department of EEC
08.2019 - Current
  • Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation. Efficient in managing high volume of license applications and transactions via the LEAD Portal.
  • Coordinate investigations visits effectively and on complete tasks in a timely manner.
  • Provide exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
  • Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.

Director of Youth Services

YWCA of Northeastern MA
06.2015 - 06.2019
    • Created a safe and supportive environment for youth participants, promoting personal development and growth.
    • Supervised 23 staff members, and responsible for the hiring and termination process, professional development activities and programmatic supports.
    • Spearheaded outreach initiatives aimed at increasing visibility of available services within underserved communities throughout the community.
    • Enhanced program effectiveness by developing and implementing new strategies for youth engagement and support.

School Age Administrator

GLCAC Inc.
09.2009 - 06.2015
    • Maintained personnel records and updated internal databases to support document management.
    • Supervised 7 staff members, offering guidance, feedback and mentorship that contributed to their professional growth and development.
    • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
    • Served as a liaison between departments fostering open communication channels that improved overall organizational function.
    • Coordinated company events and meetings to foster team work and boost employee morale.

Education

BA of Multidisciplinary Studies - Multidisciplinary

Cambridge College
Cambridge, MA
05-2013

Associate of Arts - Liberal Arts

Northern Essex Community College
45 Franklin St. Lawrence, MA
06-2009

Associate of Science - General Studies

Northern Essex Community College
45 Franklin St. Lawrence, MA
06-2009

Associate's Degree - Early Childhood Education

Northern Essex Community College
45 Franklin St. Lawrence, MA
05-2009

High School Diploma -

Clewiston High School
1501 Franscisco St. Clewiston, FL
06-1996

Skills

  • Bilingual (English/Spanish)
  • Adaptability and flexibility
  • Professional ethics
  • Task prioritization
  • Computer literacy
  • Time management abilities
  • Report writing (English/Spanish)
  • Interpersonal skills
  • Self motivation
  • Team building and collaboration

Employee of the Year

Selected Employee of the Year while working at GLCAC Inc.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

GSA Licensing Specialist

Department of EEC
08.2019 - Current

Director of Youth Services

YWCA of Northeastern MA
06.2015 - 06.2019

School Age Administrator

GLCAC Inc.
09.2009 - 06.2015

BA of Multidisciplinary Studies - Multidisciplinary

Cambridge College

Associate of Arts - Liberal Arts

Northern Essex Community College

Associate of Science - General Studies

Northern Essex Community College

Associate's Degree - Early Childhood Education

Northern Essex Community College

High School Diploma -

Clewiston High School

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Yesenia Ramos