Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Rivas

SANDY,UT

Summary

Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish and English. Ambitious Collection Representative with more than 2 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.

Overview

6
6
years of professional experience

Work History

Collection Agent

Express Recovery
07.2024 - Current
  • Handle 40 plus calls a day
  • Worked with 20 plus company all of the united state
  • Collecting Debt for Medical, utility, and etc
  • Average to get $100,000 worth of debt paid for the company
  • System that i was using was (Colombia Ultimate System)

Design Coordinator

Printique by Adorama
02.2022 - 07.2024
  • Helped design prints for the client's office and residence
  • Advertising wholesale contacts for the company
  • Follow up emails throughout the day, Zoom call with clients as well
  • Customer Support
  • Systems used to track orders Salesloft,Lead Forensics, Workforce
  • Interior Design

Frontier Airlines Customer Service

ATS
05.2021 - 02.2022
  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable Direct passengers through Customs, Immigration, and quarantine as required
  • Enforcement of Safety Policies

Acima Credit
02.2020 - 05.2021
  • Analyze credit Information gathered by investigation that we would do with our system
  • Keep records of customers charges and payments
  • Mail charge statements to customers
  • Relay credit reports information to subscribers by mail or telephone.

Customer Service Representative

Talk Space
04.2018 - 02.2020
  • Maintaining security for the building by providing passes to visitors
  • Notifying appropriate people that a visitor has arrived to see them
  • Keeping track of the people arriving for appointments and when they leave the building
  • Answering phone calls and responding appropriately to the caller’s need
  • Schedule appointment for New/Exisiting Patient
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Bachelor of Science - Science And Business

University of Phoenix
Tempe, AZ
12.2026

Vocational School Diploma - Flight Attendant Training

International Air and Hospitality Academy
01.2016

High School Diploma -

Renaissance High School for Musical Theater and Technology
06.2014

Skills

  • Fluent in English and Spanish
  • Effective team leader
  • Task Prioritization
  • Flexible schedule
  • Microsoft Office(Excel, Word, PowerPoint)
  • Customer Service
  • Product Sale
  • Cashier
  • ECW System
  • Sales force
  • Patience and Persistence
  • Call center experience
  • Multitasking

Languages

Spanish
Professional Working

Timeline

Collection Agent

Express Recovery
07.2024 - Current

Design Coordinator

Printique by Adorama
02.2022 - 07.2024

Frontier Airlines Customer Service

ATS
05.2021 - 02.2022

Acima Credit
02.2020 - 05.2021

Customer Service Representative

Talk Space
04.2018 - 02.2020

Bachelor of Science - Science And Business

University of Phoenix

Vocational School Diploma - Flight Attendant Training

International Air and Hospitality Academy

High School Diploma -

Renaissance High School for Musical Theater and Technology

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Yesenia Rivas