Yesenia Rivera

- Entered and maintained accurate data records in dispatch and logistics systems
- Processed high-volume data entry for driver schedules, customer requests, and delivery
updates
- Monitored and updated shipment statuses to ensure timely operations
- Utilized Excel/Google Sheets to organize daily logistics data
- Communicated with drivers and customers to verify information accuracy
- Managed inbound calls, emails, and service requests while inputting data efficiently
- Maintained digital records of routes, invoices, and service logs

• Managed incoming inquiries through phone and email for service requests.
• Assisted customers in selecting transport services tailored to their needs.
• Educated customers on service features and benefits for informed decisions.

• Provided excellent customer service in a fast-paced dining environment.
• Collaborated with kitchen staff to ensure accurate meal presentation.
• Handled cash transactions and managed point-of-sale system efficiently.

• Processed customer transactions at cash register, ensuring prompt service and customer satisfaction.
• Guided customers with product inquiries and store layout, enhancing shopping experience.
• Balanced daily receipts and maintained cash drawer accuracy, contributing to financial integrity.