Yesenia Rizo
Lake Balboa,USA
Summary
Seeking a high-level leadership role that will pave the way to a rewarding and fulfilling career. Through a detailed entrance strategy aligned with company values & business objectives, I will establish myself as an asset and grow alongside the company. I take pride in the set of skills I offer and wish to share my expertise to create a pipeline for others to develop.
Overview
9
9
years of professional experience
Work History
Vendor Area Manager
Sony / Best Buy
12.2023 - Current
- Manage operations across 25 Sony vendor locations within Best Buy, ensuring alignment with both Sony and Best Buy KPIs.
- Recruit, hire, train, and manage team members; implement performance management including corrective action plans and employee development.
- Drive sales execution and exceed revenue and performance goals through strategic planning and hands-on leadership.
- Partner with cross-functional teams to improve vendor relationships and ensure operational excellence.
- Monitor and analyze store-level performance to identify trends, resolve challenges, and implement improvements.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
- Identified opportunities for process improvements within the vendor management program.
- Monitored vendor performance against contracted service level agreements.
- Assisted in the development of policies and procedures related to vendor oversight.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Geek Squad Manager
Best Buy
Oxnard
01.2022 - 11.2023
- Lead a team of 12 (Repair Agents, Consultation Agents, Support) to drive client loyalty programs and services.
- Monitor KPIs to ensure success, driving sales and profitability through strategic approaches.
- Develop and implement strategies to drive store sales.
- Manage employee development and provide ongoing feedback.
- Apply best practices from across the district to improve operations.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed operational procedures to streamline workflows and improve efficiency.
- Oversaw daily store operations to maintain compliance with company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
In-Home Sr. Consultant
Best Buy
Woodland Hills
01.2019 - 01.2022
- Provided in-home consultations to fit client technology and kitchen needs.
- Managed multiple accounts, proposals, and full project cycles from order to delivery.
- Built strong client relationships through relationship selling and marketing strategies.
- Advocated and coached associates across district stores on best practices.
Appliance Sales Consultant
Best Buy
Woodland Hills
02.2017 - 01.2019
- Maintained product knowledge and trends for the appliance business.
- Built profitable relationships with clients and contractors.
- Coordinated project details including proposals, orders, and installations.
Sales Supervisor
Home Depot
Van Nuys
05.2016 - 02.2017
- Led team of 10 to exceed department sales performance goals.
- Utilized data to develop sales strategies and manage revenue targets.
- Conducted employee coaching, development, and customer de-escalations.
Education
Associates Degree - Business
Moorpark College
Skills
- Visual Design
- Customer Service
- Marketing
- Relationship Management
- Project Management
- Strategy Planning
- Sales execution
- Vendor management
- Performance analysis
- Team leadership
- Coaching and mentoring
- Project management
- Customer needs assessment
- Customer satisfaction
- Reliability
Languages
- English
- Spanish
Timeline
Vendor Area Manager
Sony / Best Buy
12.2023 - Current
Geek Squad Manager
Best Buy
01.2022 - 11.2023
In-Home Sr. Consultant
Best Buy
01.2019 - 01.2022
Appliance Sales Consultant
Best Buy
02.2017 - 01.2019
Sales Supervisor
Home Depot
05.2016 - 02.2017
Associates Degree - Business
Moorpark College