Yesenia Rodriguez
Davenport,Florida
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Photographer Assistant
Raelynn Photography Group
01.2023 - Current
- Setting up and breaking down photography equipment (lighting, cameras, props, etc.). Helping with posing and wardrobe adjustments. Ensuring a smooth and efficient photoshoot workflow. Providing excellent customer service during the photoshoot experience.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Built and maintained strong relationships with clients, resulting in high rate of repeat business.
Wedding Coordinator
Affordable Beach Weddings
01.2019 - 05.2024
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Managed 3 to 6 weddings a day depending on the size or package.
Sales Associate
Americas Best Contacts And Eyeclasses
05.2013 - 10.2018
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered phone promptly and directed incoming calls to correct offices. Managing over 30 calls a day.
Education
Certified Dental Assistant - Dental
Florida National University
Hialeah, Florida12.2003
High School Diploma -
Continental Academy High School
Miami, Florida04.2003
Skills
- Problem-solving
- Time management
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Stress tolerance
- Attention to detail
- Active listening
- Prioritizing calls
Languages
Spanish
Native or Bilingual
Timeline
Photographer Assistant
Raelynn Photography Group
01.2023 - Current
Wedding Coordinator
Affordable Beach Weddings
01.2019 - 05.2024
Sales Associate
Americas Best Contacts And Eyeclasses
05.2013 - 10.2018
Certified Dental Assistant - Dental
Florida National University
High School Diploma -
Continental Academy High School
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