Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Salazar

Buckeye,AZ

Summary

5+ years in customer service experience extremely motivated to develop and continue my skills to grow professionally. Confident in my ability to be a team player and help the team grow.

Overview

8
8
years of professional experience

Work History

Customer Service Representative - Remote

Synchrony
Costa Mesa, CA
12.2019 - 01.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Handle inbound calls from many cardholders, keeping exceptional customer service.
  • Maintain up-to-date computerized customer information and resolve inquires.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Daily use of Microsoft Outlook

Administrative Assistant

United Facilities
Perris, CA
07.2017 - 12.2019
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Managed and monitored payroll
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Daily use of Microsoft Office, Outlook, Excel, Work Docs, Powerpoint
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Teller

Wells Fargo
Perris, CA
06.2015 - 07.2017
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Maintained confidentiality of all customer records and information according to company policies.

Education

Certificate in Medical Billing and Coding -

San Jacinto Valley College at Online
12.2021

Skills

  • Bilingual
  • Customer service and support
  • Call Center Customer Service
  • Detail oriented
  • Task prioritization
  • Computer skills
  • Goal-Oriented
  • Self Learner
  • Clerical Support
  • Multi-tasking
  • The ability to work under pressure
  • Successful working in a team environment, as well as independently

Timeline

Customer Service Representative - Remote

Synchrony
12.2019 - 01.2023

Administrative Assistant

United Facilities
07.2017 - 12.2019

Teller

Wells Fargo
06.2015 - 07.2017

Certificate in Medical Billing and Coding -

San Jacinto Valley College at Online

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Yesenia Salazar