Yesenia Santos
Kissimmee,FL
Summary
Dedicated professional with over 11 years of experience in customer satisfaction, service, and scheduling, committed to enhancing operational efficiency and team collaboration. Proven ability to manage complex scheduling tasks while ensuring high levels of customer engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager of Operations
Spirit Airlines Inc.
02.2022 - Current
- Responsible for overseeing the operations on a daily basis while ensuring the operations from a crew staffing and crew tracking perspective meet all required performance criteria.
- Reported issues to higher management with great detail.
Operations Supervisor
Spirit Airlines Inc.
11.2019 - 01.2022
- Delegated tasks to schedulers to organize and improve operation efficiency while maintaining FAR and CBA compliant.
- Hired, managed, developed and trained team members, established and monitored goals, conducted performance reviews.
- Built highly-efficient team through ongoing coaching and professional development opportunities.
Crew Scheduling Scheduler
Spirit Airlines Inc.
07.2016 - 11.2019
- Worked with supervisors and team members to understand operation needs.
- Assisted crew members with concerns and assignments while ensuring to remain compliant with FAR and CBA.
- Answered and managed incoming and outgoing calls.
Customer Service Supervisor
Spirit Airlines Inc.
11.2013 - 06.2016
- Oversee, Lead, and train customer service agents
- Manage workflow
- Daily Duty Roster
- Handle major incidents that cannot be resolved by agents
- Work with management on customer service initiatives
Education
High School -
Newtown High School
Queens, NY06.2006
Skills
- Bilingual- Spanish
- Strongly Written & Verbal Communication
- Multi-tasking
- Effective communication with Flight Ops & Inflight Management
- Works well under pressure
- Efficient managing multiple tasks & priorities
- Microsoft Office 365
Timeline
Assistant Manager of Operations
Spirit Airlines Inc.
02.2022 - Current
Operations Supervisor
Spirit Airlines Inc.
11.2019 - 01.2022
Crew Scheduling Scheduler
Spirit Airlines Inc.
07.2016 - 11.2019
Customer Service Supervisor
Spirit Airlines Inc.
11.2013 - 06.2016
High School -
Newtown High School
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