Jairo Torres

• Manage daily clinic flow and staff coverage across both locations
• Coordinated scheduling for providers and staff to optimize clinic operations and enhance patient care.
• Directly oversee front desk, scheduling, medical assistants, LPNs, and registered nurses
• Oversee provider and staff schedules

Serve as escalation point for operational or staffing issues

• Supported staff performance and adherence to practice policies to enhance workflow efficiency.
• Managed payroll processes ensuring accurate and timely employee compensation.
• Timekeeping, PTO tracking, and attendance management
• New hire onboarding and offboarding

Employee file maintenance and documentation

• Support workforce planning aligned with practice growth
• Serve as the operational liaison for the EMR system
• Coordinate with EMR, IT, and phone system vendors as needed
• Support staff training and troubleshooting related to workflows and systems

Coordinated with operational vendors and service providers for smooth operations.

• Act as primary contact for operational vendors and service providers
• Assist with office policy management and implementation
• Support audits, renewals, and operational documentation as needed

Provider Onboarding & Growth Support

• Assist with provider onboarding, collaborating with outsourced vendors and contractors
• Help prepare operational systems and workflows for future growth
• Support implementation of new services, providers, or operational initiatives

Managed facility maintenance to maintain a professional clinic environment.

• Oversee maintenance and operational needs for both physical locations
• Coordinated repairs and service vendors to uphold professional clinic environments.

Oversaw site preparation and ensured efficient execution of groundwork activities.

Managed grading, concrete pouring, trenching, grounding, and structural foundation operations.

• Coordinated resource management through scheduling heavy machinery and overseeing material deliveries.
• Directed daily workflow of field crews and subcontractors to enhance productivity levels.
• Conducted thorough site inspections to confirm compliance with blueprints and engineering specifications.
• Enforced strict adherence to OSHA regulations and environmental protection laws.
• Implemented company PPE policies to maintain safety standards on-site.

• Managed administrative and clinical operations for internal medicine clinic.
• Initiated strategic plans to enhance chronic disease management quality.
• Implemented enterprise policies and procedures for Joint Commission accreditation.
• Oversaw employee management processes including interviewing, hiring, scheduling, and payroll administration.
• Maintained accurate data for timely billing submissions.
• Cultivated relationships with brokers in Tampa market, increasing clinic membership.
• Set up team meetings among providers to ensure best practices in patient care.
• Facilitated training sessions for new staff on clinic protocols and procedures.

• Successfully integrated over fifteen clinics with many of them being integrated at the same time.
• Engaged resources to deliver training, tools, and support, enabling clinic team to achieve desired state.
• Provided ongoing support and resources to clinic, ensuring performance targets were consistently met.
• Identifies risk issues that impact successful integration of the clinic and engages proper resources to ensure resolution.
• Ensures engagement of entire market team in successful transition of the clinic to the defined desired state
• Ensures integration timelines are met in accordance with the approved project plan.
• Identified gaps in operational structure and function between current and desired state, facilitating targeted improvements.

• Led clinical team and trained new medical assistants.
• Administer EKGs, Holter monitors, 30 Day Cardiac Monitors.
• Measured and recorded vital signs for patients during examinations.
• Alerted doctors or nurses to abnormal EKG rhythms and other vital sign irregularities.
• Communicated test results to providers via phone or fax.
• Verify insurance, check in/outpatients; make follow up calls and appointments.
• Register inpatients, schedule future appointments.
• Requested and organized medical records for patient consultations.

• Lead Medical Assistant and Trainer.
• Perform and Document Vital Signs, EKG's, venipunctures, sutures, suture removal, I&D, Pulse OX, wound care, Workers Comp, Motor Vehicle accidents, Splints and Casts.
• Executed direct patient care and administrative tasks to support efficient clinic operations.
• Provided care for pediatric, geriatric, adolescent, and adult patients, addressing diverse medical needs.
• Set up sterile fields and sterilize instruments.
• Informed patients of laboratory test results.
• Collaborated with providers to enhance patient medical and customer service experiences.

• Diagnosed and repaired malfunctioning slot machines, enhancing operational efficiency.
• Conducted regular maintenance on gaming equipment to ensure optimal performance.
• Collaborated with team members to troubleshoot complex technical issues effectively.
• Maintained inventory of replacement parts and tools for timely repairs.
• Provided exceptional customer service by assisting players with machine inquiries.
• Trained new staff on slot machine operations and safety protocols.
• Monitored gaming area for compliance with regulations and safety standards.
• Documented repair logs and maintenance schedules to improve workflow efficiency.

• Conducted routine quality control checks on testing materials and supplies.
• Prepared laboratory samples for analysis and testing procedures.
• Maintained cleanliness and organization of laboratory workspaces and equipment.
• Assisted in calibration and maintenance of laboratory instruments.
• Trained new staff on standard operating procedures and safety practices.
• Collaborated with team members to streamline laboratory processes.
• Followed safety protocols to ensure a safe working environment.

Publix Super Markets
Bagger | Deli Clerk | Grocery Department Associate
2005 – 2012 | 2024 – 2025 (Part-Time)

• Delivered exceptional customer service by assisting with purchases and resolving inquiries.
• Maintained cleanliness and organization of work environment to meet company standards.
• Trained new employees on store policies and effective customer service techniques.
• Monitored inventory levels, replenished stock, and organized deliveries efficiently.
• Created attractive merchandising displays that enhanced sales and met store standards.
• Operated pallet jacks and stocking carts safely to facilitate merchandise movement.
• Led team in stocking and organizing grocery shelves for optimal accessibility.
• Ensured compliance with health and safety regulations throughout store operations.