Javier Valencia
Chicago,Illinois
Summary
Capable experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
CCC Intelligent Solutions
Chicago, IL
02.2020 - 07.2024
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Data Entry Specialist
Worlds Finest Chocolate
Chicago, Illinois
09.2019 - 01.2020
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
Customer Service Representative
Illinois Tollway Customer Service Center
Chicago, Illinois
03.2017 - 08.2019
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Audited customer account information to identify issues and develop solutions.
Machine Operator
Personalization Mall
Bolingbrook, IL
01.2016 - 01.2017
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Lubricated parts and performed minor maintenance to improve machine function.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Education
Associate of Applied Science -
Richard J Daley College
Chicago, IL05.2011
High School Diploma -
John F Kennedy High School
Chicago, IL06.2008
Skills
- Troubleshooting and Diagnosing
- Remote Technical Assistance
- Technical Instruction
- Remote desktop services and support
Timeline
Technical Support Specialist
CCC Intelligent Solutions
02.2020 - 07.2024
Data Entry Specialist
Worlds Finest Chocolate
09.2019 - 01.2020
Customer Service Representative
Illinois Tollway Customer Service Center
03.2017 - 08.2019
Machine Operator
Personalization Mall
01.2016 - 01.2017
Associate of Applied Science -
Richard J Daley College
High School Diploma -
John F Kennedy High School
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