Yesenia Vazquez Abrica
Orem,UT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to help those in need of my services in English and Spanish, and resolve any questions or concerns clients have while maintaining a postive impact.
Overview
5
5
years of professional experience
Work History
Licensed Massage Therapist
Premier Day Spa & Salon
Orem, UT
07.2022 - Current
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Conducted client intake interviews to understand specific needs and preferences, tailoring massage techniques accordingly.
- Adhered to professional ethics and conduct, maintaining a positive and respectful relationship with clients and colleagues.
- Reviewed client medical histories to inform treatment planning.
Bilingual Customer Service Representative
Select Staffing Agency
Orem, Utah
01.2020 - 12.2021
- Resolved customer complaints and issues promptly and professionally.
- Displayed patience and understanding when dealing with difficult situations.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Monitored incoming emails from customers seeking support or advice.
Bilingual Customer Service Representative
Doterra Essential Oils
Pleasant Hope, Utah
04.2019 - 03.2020
- Took ownership of each call by listening attentively to understand individual needs.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
Education
Healing Arts - Massage Therapy
Healing Mountain Massage School
Salt Lake City, UT03-2022
High School Diploma -
Mountain View High School
Orem, UT05-2013
Skills
- Fluent in English and Spanish
- Cares to help those in need
- Adaptability and Flexibility
- Email and Phone Etiquette
- Customer Consultation
- Active Listening
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Adaptability
- Reliability
- Self Motivation
Timeline
Licensed Massage Therapist
Premier Day Spa & Salon
07.2022 - Current
Bilingual Customer Service Representative
Select Staffing Agency
01.2020 - 12.2021
Bilingual Customer Service Representative
Doterra Essential Oils
04.2019 - 03.2020
Healing Arts - Massage Therapy
Healing Mountain Massage School
High School Diploma -
Mountain View High School
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