Yesenia Velazquez
Arlington,Tx
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Regulatory Specialist known for high productivity and efficiency in task completion. Skilled in regulatory compliance, policy analysis, and risk management. Excel at communication, problem-solving, and adaptability to ensure seamless navigation of complex regulatory environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank
Bedford, Texas
03.2024 - Current
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Ensured compliance with banking regulations and procedures in daily operations.
- Analyzed customer needs and provided appropriate financial solutions.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Established strong relationships with customers to increase customer loyalty.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Provided customer service by attending to their inquiries and requests for information.
- Modified, opened and closed customer accounts.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Helped customers understand and use mobile applications and online banking.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
Bilingual Regulatory Processing Specialist II
GM Financial
Arlington, Tx
12.2007 - 02.2024
- Responsible for analyzing, approving, and processing high risk transactions in a timely and accurate manner to ensure compliance to all state and federal regulations
- Analyze and make decisions on Credit Bureau Dispute Verification from credit reporting agencies through E-Oscar, customer and credit inquiry disputes with accuracy and integrity, ensuring compliance to the Fair Credit Reporting Act and Metro 2 credit reporting standards.
- Managed bilingual calls for Spanish speaking customers regarding lease assumptions
- Performed quality assurance checks on processed documents for errors or omissions.
- Reviewed system for errors or duplicate entries to prepare final product.
- Reviewed information input against instructions to verify accuracy of data transmitted.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Provide input on daily production strategies to maximize efficiencies and customer experience.
- Utilized software programs to enter data into the system and maintain records.
- Maintained confidentiality of sensitive customer information at all times.
- Ensured compliance with applicable laws and regulations governing the handling of financial documents.
- Investigated discrepancies in order to identify root causes and recommend solutions.
- Input numerical or alphabetical data into computer systems using standardized procedures.
- Communicated by telephone and email for routine exchange of information.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Translated written documentation and notes into emails and other types of correspondence.
- Assisted customers with inquiries regarding their accounts, transactions, and payment statuses.
Education
High School Diploma -
Sam Houston High School
Arlington, Tx06.2005
Skills
- Bilingual (English/Spanish)
- Multitasker
- Rapid Learner
- Excellent communication skills
- Able to prioritize tasks
- Computer Proficiency
- Works well under stressful situations
- De-escalating conflicts
- Customer Service-oriented
- Team collaboration
- Regulatory compliance
- Account closing process
- Teller background
- Educating clients
- Reviewing documents
Certification
- CDIA Certified
- MS Outlook
- MS Word
- MS Powerpoint
Timeline
Associate Banker
Chase Bank
03.2024 - Current
Bilingual Regulatory Processing Specialist II
GM Financial
12.2007 - 02.2024
High School Diploma -
Sam Houston High School