Yesenia Villa
Presidio,TX
Overview
1
1
Language
19
19
years of professional experience
Work History
Loan Sales Agent
Amistad Loan Company
Presidio, Texas
03.2025 - Current
- Clarified loan products, terms, and repayment options for prospective borrowers to enhance understanding.
- Reviewed credit reports and financial details during loan qualification checks.
- Facilitated loan application review and intake for Amistad Loan Company customers to streamline process.
- Assisted Amistad Loan Company customers with loan application review and intake.
- Collected borrower documents and verified application information for accuracy.
- Recorded customer data in loan processing systems while ensuring accuracy and compliance.
Teller
Maverick bank
Presidio, Texas
05.2023 - 03.2025
- Handled large volumes of currency with efficiency and precision of currency quickly and accurately with minimal errors.
- Processed customer deposits and withdrawals following Maverick bank cash handling procedures.
- Balanced cash drawer and verified transaction totals during daily teller closing.
- Balanced cash drawers daily to ensure accurate funds on a daily basis.
- Checked identification and verified signatures for secure banking transactions.
- Assisted customers with account questions, transfers, and basic service requests.
Front Desk Agent
Lajitas Golf Resort
Placitas, Tx
06.2007 - 10.2022
- Assisted Amistad Loan Company customers with loan application review and intake.
- Explained loan products, terms, and repayment options to prospective borrowers.
- Collected borrower documents and verified application information for accuracy.
- Managed guest check-ins and check-outs at golf resort front desk.
- Answered calls, routed requests, and shared resort information.
- Processed reservations using property management system and booking notes.
- Coordinated with housekeeping, golf, and maintenance teams on guest needs.
- Handled guest concerns with calm service and clear communication.
- Prepared key packets, folios, and arrival paperwork for guests.
- Updated room status and shared daily front desk reports.
- Supported concierge requests for dining, activities, and resort directions.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted with luggage handling for incoming guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Ensured that all safety regulations were followed according to company standards.
Education
Robert E Lee High-school
Midland, TXSkills
- Loan origination
- Loan processing
- Credit analysis
- Document validation
Languages
English, Spanish
Professional
Timeline
Loan Sales Agent
Amistad Loan Company
03.2025 - Current
Teller
Maverick bank
05.2023 - 03.2025
Front Desk Agent
Lajitas Golf Resort
06.2007 - 10.2022
Robert E Lee High-school