Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yesenia Villarreal

Kansas,KS

Summary

Motivated Service Worker with exceptional social skills within the work environment and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Master Barista & Trainer

Target Corporation
10.2018 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.

Salad & Sandwich Maker

Panera Bread
10.2014 - 09.2016
  • Complied with safety standards while handling food and buffet equipment.
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
  • Fulfilled written and verbal orders by serving various food.
  • Cleaned up spilled food and condiments to keep buffet area well-maintained.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Processed payments for orders and provided customers with change.

Education

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO
11.2023

Associate of Science -

Donnelly College
Kansas City, KS
06.2018

Skills

  • Adaptable and Flexible
  • Food Preparation and Safety
  • Exceptional Customer Service
  • Team Instructions
  • Ordering Procedures
  • Product Display
  • New Hire Training
  • Order Accuracy

Certification

Certificate of Recognition received on August 30th, 2015 during employment at Panera Bread.

Timeline

Master Barista & Trainer

Target Corporation
10.2018 - Current

Salad & Sandwich Maker

Panera Bread
10.2014 - 09.2016

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts

Associate of Science -

Donnelly College

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Yesenia Villarreal