Yesenia Villarreal
Kansas,KS
Summary
Motivated Service Worker with exceptional social skills within the work environment and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Master Barista & Trainer
Target Corporation
10900 Stadium Dr, Kansas City, KS 66111
10.2018 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
Salad & Sandwich Maker
Panera Bread
1811 Village West Pkwy, Kansas City, KS 66111
10.2014 - 09.2016
- Complied with safety standards while handling food and buffet equipment.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Fulfilled written and verbal orders by serving various food.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO11.2023
Associate of Science -
Donnelly College
Kansas City, KS06.2018
Skills
- Adaptable and Flexible
- Food Preparation and Safety
- Exceptional Customer Service
- Team Instructions
- Ordering Procedures
- Product Display
- New Hire Training
- Order Accuracy
Certification
Certificate of Recognition received on August 30th, 2015 during employment at Panera Bread.
Timeline
Master Barista & Trainer
Target Corporation
10.2018 - Current
Salad & Sandwich Maker
Panera Bread
10.2014 - 09.2016
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Associate of Science -
Donnelly College