Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Yesenia G Andrade Luna

Detroit

Summary

Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and previous and recent job as an Specialty Follow-up Coordinator. Demonstrates strong teamwork, problem-solving, and time-management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

9
9
years of professional experience

Work History

Specialty Follow-up Coordinator

CHASS Center
07.2021 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Scheduled appointments with specialists on behalf of clients.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Not Specified

Milarch Nursery
05.2018 - 09.2021
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Performed planting, watering, pruning, fertilizing plants and trees.
  • Loading and unloading plants as well as untying trees.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Restaurant Hostess and Waitress

La Terraza Mexican Restaurant
07.2016 - 09.2017
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.

Education

Bachelor of Science - Psychology

Wayne State University
Detroit, MI
12-2023

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Relationship building
  • MS office
  • Discretion and confidentiality
  • Document management
  • Database management
  • Document control
  • Patient scheduling
  • Verbal and written communication
  • Conflict resolution

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • I like looking at the stars and learning about constellations
  • Watching Movies and TV Shows
  • Music
  • Dance
  • Adventure Travel
  • Avid Reader
  • Creative Writing

Timeline

Specialty Follow-up Coordinator

CHASS Center
07.2021 - Current

Not Specified

Milarch Nursery
05.2018 - 09.2021

Restaurant Hostess and Waitress

La Terraza Mexican Restaurant
07.2016 - 09.2017

Bachelor of Science - Psychology

Wayne State University

Similar Profiles

CREATE PROFILE
Yesenia G Andrade Luna