Yesica Cruz
228 Hannes Street, Silver Spring,MD
Summary
Dedicated professional with extensive experience in customer service, sales, and administrative oversight. Skilled in property management and community engagement, consistently delivering exceptional client experiences and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Sale / Leasing Consultant
Banneker Place Apartments
Washington, DC
04.2025 - Current
- Assisted prospective tenants with leasing inquiries and property tours.
- Conducted follow-up communications to ensure tenant satisfaction and retention.
- Collaborated with team members to maintain property presentation standards.
- Proficient in Voyager 7 and CRM Q
- Intake rental applications through the DC laws and policy, process the application, and finalize a lease package with the supervision of a manager.
Sales /Front End Retail Cashier
Walmart
Washington, DC
12.2018 - 07.2025
- Welcomed and assisted all incoming consumers with service to the customer, respect for the individuals, striving for excellence, and acting with integrity. ·
- Assisted customers with the closing of their purchase at the register in a timely manner while receiving forms of payment by cash, check, debit, and credit cards. ·
- Assisted managers as needed with front-end operations and served as a key holder for the register. ·
- Assisted managers with closing all cash registers with over $2k each and depositing checks, coupons, and self-check-out registers, and other sources of money in the safe box at the end of the day. ·
- Assisted at the Customer Service with all bank transactions, utilities bills, and returns.
- with over $2k each and depositing checks, coupons, and self-check-out registers, and other sources of money in the safe box at the end of the day. ·
- Assisted at the Customer Service with all bank transactions, utilities bills, and returns.
Administrative Assistant /Sales and Leasing Consultant
W.C. Smith & Company
Washington, DC
10.2019 - 10.2024
- Streamlined administrative procedures, resulting in improved task completion times.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Assistant Facilitator
Department of Parks and Recreation (DC Gov't
Washington, DC
06.2017 - 08.2018
- Greeted parents, guests, and children in the classroom.
- Intake and distributed a welcoming package: Parent/Guardian Authorization form, Field trip permission slip, and medical/Emergency form.
- Logged attendance information.
- Assisted the Lead Counselor with daily classroom activities.
Education
Bachelor of Arts - Applied Statistics And Psychology
University of Baltimore
Baltimore, MD05-2033
Associate of Arts - Business Administration
Strayer University
Washington, DC 03-2013
Skills
- File management
- Property marketing
- Property tours and inspections
- Property management knowledge
- Community engagement
- Sales proficiency
- Property maintenance
- Collection actions
- Fair housing policies
- Customer service expertise
- Administrative oversight
- Telephone inquiry management
- Data entry
Timeline
Sale / Leasing Consultant
Banneker Place Apartments
04.2025 - Current
Administrative Assistant /Sales and Leasing Consultant
W.C. Smith & Company
10.2019 - 10.2024
Sales /Front End Retail Cashier
Walmart
12.2018 - 07.2025
Assistant Facilitator
Department of Parks and Recreation (DC Gov't
06.2017 - 08.2018
Bachelor of Arts - Applied Statistics And Psychology
University of Baltimore
Associate of Arts - Business Administration
Strayer University