Yesica Hernandez
Las Vegas,NV
Summary
Detailed oriented professional with over 9 years of customer service in the hotel industry. I have great attention to detail and ability to find solutions. Strong work ethic and a team player.
Overview
15
15
years of professional experience
Work History
Group Housing Specialist
MGM Resorts
Las Vegas, NV
10.2022 - Current
- Answered incoming phone calls from group guests
- Communicate with group contacts in a timely matter
- Assist contacts with any special requests and communicate with the necessary departments
- Uploaded rooming list and created passkey links per contract terms for sports groups
- Handled any master account settlements as needed
Front Desk Clerk
Luxor Las Vegas
Las Vegas, NV
01.2014 - 11.2022
- Greet and check guest in and out of the hotel, Answering guest questions and concerns.
- Answering phone calls.
- Maintain great customer service.
- Collect payment for reservations.
- Assist guests with any inconveniences
- Acted as relief night auditor and covered vacations
Supervisor
Tropical Smoothie
Las Vegas, NV
01.2013 - 01.2015
- Resolves complaints and answers customer questions.
- Hire employees and prepare schedules according to budget.
- Evaluate workers’ performance.
- Communicate work procedures to employees.
- Make sure inventory is always even.
- Assure there is a teamwork environment.
Shift Manager
Popeyes
Las Vegas, NV
01.2010 - 01.2012
- Assure all employees are maintaining a teamwork environment.
- Count employee registers.
- Make sure safe is always even.
- Make sure food par levels are maintained.
- Keep health codes up to standards.
Education
High School Diploma -
Durango High School
01.2011
Skills
- Adaptability
- Time management
- Bilingual
- Attention to detail
- Teamwork
- Empathy
- Problem Solving
- Oral and written communication
Timeline
Group Housing Specialist
MGM Resorts
10.2022 - Current
Front Desk Clerk
Luxor Las Vegas
01.2014 - 11.2022
Supervisor
Tropical Smoothie
01.2013 - 01.2015
Shift Manager
Popeyes
01.2010 - 01.2012
High School Diploma -
Durango High School