Yesica Leyva
Las Vegas,NV
Summary
I am looking to expand my experience in the insurance industry, as i have gained valuable knowledge in customer service. I am eager to further develop my skills and contribute to a dynamic team where i can enhance my expertise and grow professionally. I'm particularly interested in opportunities that allow me to apply my customer service background while learning more about the benefits of insurance products and services.
Overview
9
9
years of professional experience
Work History
Cashier/Hosting/Customer Service Cashier
The Orleans Hotel & Casino
07.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Head Teller/Office Work/Customer Service
Advance America
12.2019 - 06.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Expedited teller line wait times by quickly assessing customer needs and directing them to appropriate banking services.
- Managed high-volume cash transactions accurately, maintaining an exemplary track record of minimal errors.
- Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
Guest Service Assistant
Fiesta Casino
09.2015 - 10.2019
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Processed payments securely while adhering to company policies regarding credit card transactions and cash handling procedures.
- Elevated the guest experience by consistently maintaining a professional, welcoming demeanor.
- Created welcoming and comfortable environment for guests.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV06.2009
Skills
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Customer service excellence
Reliability and punctuality
Cash Register Operation
Professionalism and Courtesy
Cash Management
Bilingual
Timeline
Cashier/Hosting/Customer Service Cashier
The Orleans Hotel & Casino
07.2024 - 09.2024
Assistant Head Teller/Office Work/Customer Service
Advance America
12.2019 - 06.2020
Guest Service Assistant
Fiesta Casino
09.2015 - 10.2019
High School Diploma -
Eldorado High School
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