Yesica Lopez
Menifee,CA
Summary
Reliable dedicated costumer service with 15plus years of experience serving customers and operating registers. Multitasking, problem-solving and communication skills giving positive customer experience. Thriving in fast-paced environment's to accomplish various tasks. Hardworking job seeker ready to help achieve company goals and maintain an open position operating with proper skills and a positive environment.
Overview
16
16
years of professional experience
Work History
Cashier and Waitress
MSR Mexican Food
01.2006 - 04.2014
- Greeted customers and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions beginning and at the end of shift.
- Worked flexible schedule and extra shifts.
- Meeting costumers needs dinning in or takeouts.
- Restocked and organized merchandise.
- Learned duties for various positions and provided backup at times such as cook, prepping,and inventory intake.
Restaurant Manager
Albertos Mexican Food
04.2014 - 05.2020
- Promoted positive atmosphere and guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, procedures and positive atmosphere.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Flexible schedule on a 24hour operated restaurant.
- Financial control to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Learned duties for various positions and provided backup at times such as cashier,cook,properly prepping food lines,and drive through.
- Financed Restaurants bills,Inventory and insured accurate pay for employees.
Cashier
Jilbertos Mexican Food
05.2020 - 06.2022
- Greeted customers entering and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions.
- Learned duties for various positions and provided backup at times such as cook, prepping,and inventory intake.
- Worked flexible schedules and extra shifts.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Assisted customers with refunds and resolving transaction issues.
- Maintaining a clean and sanitary environment.
Education
Associate Degree - Criminal Justice
Everest College - Ontario
Ontario, CASkills
- Customer Service
- Bilingual
- Returns Processing
- Cash Register Operation
- Cleaning and Sanitizing
- Restock Inventory Management
- POS System
- Customer Relations
- Time Management Skills
- Multi-tasking
- Staff Training
- Cash Handling and Management
- Finance and Accounting Operations
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Jilbertos Mexican Food
05.2020 - 06.2022
Restaurant Manager
Albertos Mexican Food
04.2014 - 05.2020
Cashier and Waitress
MSR Mexican Food
01.2006 - 04.2014
Associate Degree - Criminal Justice
Everest College - Ontario
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