Yesica Muela
Network Engineer | IT Support | Software Developer
SOCORRO,NM
Summary
Network Engineer with expertise in Radio Access Networks (RAN), specializing in integrating, configuring, and optimizing cellular networks. Experienced in Node B integrations and network optimizations for major telecom clients, with strong skills in customer support and troubleshooting. Recently completed a Back End Software Developer Bootcamp, gaining proficiency in Java, SQL, and REST APIs. Eager to leverage my technical skills and customer support experience in a growth-oriented environment. Let’s connect to discuss how I can contribute to your team’s success!
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Operations Manager, Customer Experience
Cooney's Package Store
01.2017 - Current
- Customer support, stock control, order organization, and inventory management.
Network Integration Engineer
Intelmas
07.2016 - 12.2016
- Delivered technical support for Ericsson ENIQ/OSS-RC systems, ensuring optimal performance for América Móvil's network infrastructure.
- Managed customer inquiries and provided solutions, enhancing client satisfaction and operational efficiency.
- Conducted comprehensive network optimization audits, identifying areas for improvement and implementing enhancements to boost network performance and reliability.
Service Engineer
Ericsson
04.2011 - 12.2014
- Integration and configuration of Radio Base Stations (RBS) into 2G, 3G, GSM, and LTE networks. Delivered robust and scalable network solutions, ensuring seamless integration and optimization, which enhanced network reliability and service quality for users.
- Conducted comprehensive audits and troubleshooting, resulting in significant improvements in key performance indicators (KPIs) and overall network efficiency.
- Provided exceptional support for software upgrades, hardware expansions, and license installations, enhancing client network operations and ensuring seamless service delivery.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients
- Boosted service quality by continually updating technical knowledge and staying current with industry trends
Education
Back End Software Developer Bootcamp
Promineo Tech
Peoria, AZ 05.2001 -
Bachelor of Science - Electronic Engineer
Chihuahua Institute of Technology
Chihuahua, Mexico 05.2001 -
Skills
Software Development
RESTful APIs
Object-Oriented Programming
REST API
MySQL
Java Spring Boot
Network Troubleshooting
Software Updates
Network configuration
Teamwork and Collaboration
Problem-Solving
Customer Support and Service
Certification
Google IT Support Specialization
Timeline
Google IT Support Specialization
07-2024
Back End Software Developer
07-2023
Operations Manager, Customer Experience
Cooney's Package Store
01.2017 - Current
Network Integration Engineer
Intelmas
07.2016 - 12.2016
Service Engineer
Ericsson
04.2011 - 12.2014
Back End Software Developer Bootcamp
Promineo Tech
05.2001 -
Bachelor of Science - Electronic Engineer
Chihuahua Institute of Technology
05.2001 -
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