Yesica Ocegueda
Blue Island,IL
Summary
Professional with strong background in operations management and leadership. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and proficient in strategic planning, problem-solving, and team development.
Overview
4
4
years of professional experience
Work History
Fulfillment Operations Team Leader
Target
08.2024 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Fulfillment Expert
Target
09.2022 - 08.2024
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Dunkin Crew Member
Dunkin
05.2021 - 09.2022
- Worked front counter
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
No Degree - Marketing
Dominican University
River Forest, IL05-2027
High School Diploma -
Dwight D Eisenhower High School
12700 Sacramento Ave, Blue Island, IL 6040605-2022
Skills
- Issue Prioritization
- Understanding Compliance Standards
- Team Member Development
- Workplace Safety Protocols
- Customer Engagement
- Team Management
- Effective Time Management
- Analytical Decision-Making
- Analytical Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fulfillment Operations Team Leader
Target
08.2024 - Current
Fulfillment Expert
Target
09.2022 - 08.2024
Dunkin Crew Member
Dunkin
05.2021 - 09.2022
No Degree - Marketing
Dominican University
High School Diploma -
Dwight D Eisenhower High School
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