YESICA TORRES
Mesa
Summary
Seeking a position where my skills and experience can be fully utilized working for a company where I have growth potential
Overview
7
7
years of professional experience
Work History
Senior PFS Representive Phys Practice
Banner Health
Mesa, Arizona
04.2021 - Current
- Train new hire front desk personal.
- Provide detailed financial assistance to patients and staff, helping then understand insurance coverage, out- out pocket costs, and financial options for medical care.
- Work closely with physicians, medical assistants and administrative staff to provide patient care.
- Oversee financial processes comply with healthcare regulations and billing standards, minimizing errors, and addressing any discrepancies promptly.
- Ensured registration in a timely manner at check-in / check -out .
- Promoted to Senior PFS Representative .
Assistant Manager
Nationwide Vision
Mesa, Arizona
09.2018 - 04.2021
- Oversee store performance and customer loyalty
- Exceed daily sales goal in eyewear
- Interprets prescription and helps patients choose appropriate eyewear, consulting with prescribing physicians as appropriate
- Responsible for scheduling patients and verifying insurance coverage
- In charge of ordering store inventory
- Multiple online reviews for customer satisfaction on Google and Yelp
- Promoted from a receptionist to assist manager within a year
Education
Mesa Community College
CurrentSkills
- Bilingual
- Self-motivated
- Team player
- Exceptional problem-solver
- Able to multi-task in a fast-paced environment
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Online review for customer satisfaction for Google and Yelp
- MVPs Plus Recognition (Customer obsessed, Continuously earning trust, Compassionate)
Timeline
Senior PFS Representive Phys Practice
Banner Health
04.2021 - Current
Assistant Manager
Nationwide Vision
09.2018 - 04.2021
Mesa Community College