Summary
Overview
Work History
Education
Skills
Timeline
Generic
yesika torres

yesika torres

Asistente contable
Indianapolis,IN

Summary

Proven track record in enhancing customer experiences and streamlining operations, evidenced by my tenure at Terramar. Leveraged exceptional customer service and cash handling skills to increase guest satisfaction and efficiency. Excelled in fostering guest engagement and maintaining high cleanliness standards, contributing to a positive work environment and repeat business.

Overview

5
5
years of professional experience

Work History

Mesera

Terramar
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Asistente Contable

Omar Fermandez
04.2019 - 12.2021
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.

Education

Bachiller - Ciencias Sociales

Uu Ee Vicente Davila
Vebezuela
06.2001

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling

Timeline

Mesera

Terramar
12.2023 - Current

Asistente Contable

Omar Fermandez
04.2019 - 12.2021

Bachiller - Ciencias Sociales

Uu Ee Vicente Davila

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yesika torresAsistente contable